Beware of misleading websites
The National Redress Scheme is aware of a number of unauthorised websites containing misleading and inaccurate information about the Scheme, some of which may appear as search results through web browsers. Some of these websites include information such as the availability of a $3,000 redress payment through Centrelink, references to welfare payments from other countries and pictures of government officials. You should not click on links from these websites or provide personal information that may put you at risk. This includes contact initiated through social media offering redress payments, either from an unfamiliar account or from an existing ‘friend’ contact profile that has been taken over by a scammer.
Information about the Scheme and redress payments should only be obtained from trusted sources, such as this website, a Redress Support Service or knowmore legal services.
Information on how to apply to the Scheme and what happens once you submit an application, can be found on our website. Government funded Redress Support Services are available to provide free localised practical and emotional support throughout your application process.
If you are concerned about any information you have received about the Scheme, call the National Redress Scheme on 1800 737 377 for confirmation.
Contact Us
Calling from Australia
You can contact the National Redress Scheme by phone on 1800 737 377 from Australia (call charges may apply), Monday to Friday 8am to 5pm AET.
Calling from overseas
You can contact the National Redress Scheme by phone on +61 3 6222 3455 from overseas. Please press 7 to be transferred to the National Redress Scheme. Alternatively, you will be able to leave a voice mail message and we will return your call as soon as possible.
Address to return your completed application
NRS
Reply Paid 7750
Canberra BC ACT 2610
Australia
Please make and keep a copy of your completed application before you return it to us.
The Australian Government collects your personal information in accordance with the Commonwealth Privacy Act 1988. We will store and use your information only to contact you to provide you with information about the National Redress Scheme. If you do not provide your personal information we cannot call you.
The National Redress Scheme Website is maintained by the Department of Social Services. Tell us what you think about the website and how to improve it.
Media Enquiries
Media enquiries can be emailed to media@dss.gov.au
Please include your contact details and the deadline for your story.
Media expectations
We will do all we can to be open and transparent when responding to media requests.
The privacy law prevents our employees from commenting on or providing information on individual cases.
Note: the Media team cannot answer questions about your personal application. To discuss your situation phone us.
Services available to assist you to contact the National Redress Scheme
- TTY users - phone 1800 555 677 then ask to contact the National Redress Scheme on 1800 737 377
- Speak and Listen (speech-to-speech relay) users - phone 1800 555 727 then ask to contact the National Redress Scheme on 1800 737 377
- Internet relay users - visit the National Relay Service website and ask to contact the National Redress Scheme on 1800 737 377
- Languages other than English (including Indigenous languages): Please let us know when you call us if you need an interpreter, we will be able to bring one into the call.