Videos about the Scheme

There are 2 animated videos and 1 case study video for people with disability. These videos are also available in Auslan.

Animated videos

These videos are designed to simply explain the National Redress Scheme.

Survivor case studies

Learn about Steven's story, John's story and Jan's story

Please take care, watching these videos and reading Jan’s stories may bring up difficult memories and feelings. 
For free, confidential support, call 1800 737 377 or visit this page: Help and support.

Watch Steven’s story

This video features Steven, sharing his story about the National Redress Scheme.

Watch John's story

This video features survivor John and his case worker Nicole, sharing their experience with the National Redress Scheme.

Read Jan's story

This written story features Jan, and her experience with the National Redress Scheme.

Download Jan's story Jan's story (PDF 255 kB) Jan's story (Word 6 MB) Excerpt from Jan’s story ‘I would encourage anyone to go ahead with redress as it is a healing exercise and did provide me with closure and acceptance. It put an end date to all the trauma that I experienced as a child and I could move on and finally put it behind me’ — Jan.

Information webinar for people with disability

On 23 July 2025, we partnered with People with Disability Australia to deliver an information webinar about the Scheme. The webinar explained the redress journey for people with disability, their carers and support workers.

This webinar covered:

• overview of the National Redress Scheme
• applying for redress
• redress outcomes available
• support for people with disability
• application process and length of time
• barriers for people applying for redress
• records and information required
• legal assistance
• appealing a decision
• reporting abuse.

This video also includes an Auslan interpreter and closed captions.

Referenced slide information

Free and confidential Redress Support Services are there to support and guide you throughout your engagement with the National Redress Scheme.

If you need immediate support, free 24-hour phone and online support is available for you from trusted services.

Additional resources to support people with disability and carers of people with disability are available on this page. 

Easy Read resources

There are a number of Easy Read guides available to help people with disability when applying to the National Redress Scheme. They are written to be as easy to read as possible.

Hearing and speech communication support

If you are d/Deaf, hard of hearing or have a speech communication difficulty you can use the National Relay Service to contact the Scheme.

The National Relay Service has specially trained staff called relay officers who act as a ‘relay’ or a bridge between people who are d/Deaf hard of hearing or have speech communication difficulty, and the person or organisation they are calling.

The Access Hub website(Opens in a new tab/window) has instructions for many different relay methods including:

• TTY (Speak and Read, Type and Listen, Type and Read)
• Voice relay
• National Relay Service chat
• Video relay
• National Relay Service captions
• SMS Relay

Visit the Access Hub website(Opens in a new tab/window) to find a relay method that works for you.

Find out more and get in touch

For more information about the Scheme, you can:

• contact a Redress Support Service
• call the Scheme
• go to the About, Applying and Institutions pages of this website.

If you or someone you know need immediate support, please contact:

• beyondblue(Opens in a new tab/window): 1300 224 636
• 1800RESPECT(Opens in a new tab/window): 1800 737 732
• MensLine Australia(Opens in a new tab/window): 1300 789 978
• Lifeline(Opens in a new tab/window): 13 11 14
• Suicide Call Back Service(Opens in a new tab/window): 1300 659 467
• 13YARN(Opens in a new tab/window): 139 276
• Full Stop Australia(Opens in a new tab/window): 1800 385 578