About a direct personal response
Many survivors have found a direct personal response to be very important in helping them to achieve a sense of healing and to feel like something is being done to prevent such traumas happening to future generations.
A direct personal response is tailored to you. It could include:
- an apology from the institution/s, which acknowledges your personal experience and the impact the abuse has had on you
- the institution/s taking responsibility for what happened; and
- an explanation from the institution/s on what they have done, or will do, to stop abuse from happening again.
A direct personal response will usually involve some form of contact with the institution/s. You do not have to do this on your own.
To support you in deciding whether you would like a direct personal response, or to get help with organising one, you can:
- speak to a support person, such as a friend, family member, or a counsellor
- talk to a Redress Support Service to help you decide
- contact the Scheme’s DPR Information and Support service by calling us on 1800 737 377 Mon to Fri 8am to 5pm, and asking to talk to the DPR Information and Support service.
To receive a direct personal response, you will need to:
If needed, you can delay or stop this process at any time.
Support and resources
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