Contact us by phone

Are you calling from Australia?

You can contact the National Redress Scheme by phone on 1800 737 377 from Australia (call charges may apply), Monday to Friday 8am to 5pm.

For general enquiries or more information about accessing the Scheme, select option 1.

If you wish to enquire about the progress of your application, select option 2.

Are you calling from overseas?

You can contact the National Redress Scheme by phone, from another country, on +61 3 6222 3455, then press 7 to be transferred. 

Alternatively, you will be able to leave a voice mail message and we will return your call as soon as possible. In your message, please tell us where you are calling from, so we know the time difference.

Services available to help you call the National Redress Scheme

If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:

• Step 1: Contact us through your preferred National Relay Service call channel detailed on call numbers and links(Opens in a new tab/window).
• Step 2: Provide the National Relay Service with our phone number 1800 737 377.

For more information visit: About the National Relay Service(Opens in a new tab/window).

Languages other than English (including Indigenous languages): Please let us know when you call us if you need an interpreter, we will be able to bring one into the call.

Return postal address for completed applications

Please make and keep a copy of your completed application before you return it to us. 

NRS
Reply Paid 7750
Canberra BC ACT 2610
Australia

The Australian Government collects your personal information in accordance with the Commonwealth Privacy Act 1988(Opens in a new tab/window). We will store and use your information only to contact you to provide you with information about the National Redress Scheme. If you do not provide your personal information we cannot contact you.

The National Redress Scheme website is maintained by the Department of Social Services. You can provide your feedback to contribute towards future improvements. 

Direct Personal Response Information and Support

You can also contact the Scheme on 1800 737 377 and ask to speak to Direct Personal Response Information and Support to discuss your offer of a direct personal response and any related questions, such as help to contact the institution.

Learn more about Direct Personal Responses

Feedback and complaints

You can provide feedback about the National Redress Scheme in the following ways:

• telephone 1800 737 377, Mon to Fri 8am to 5pm
• submit an online form(Opens in a new tab/window)
• mail: National Redress Scheme Feedback, GPO Box 9820, Canberra ACT, 2601.

Submit feedback and complaints via the online form(Opens in a new tab/window)

Please note: Calls made to the 1800 737 377 number may be recorded to assist in the effective management of the complaint as well as for training purposes. 

For practical and emotional support, legal advice and financial counselling, you can contact a free Redress Support Service.

Reporting fraud or misconduct

You can provide reports about fraud or misconduct in relation to the National Redress Scheme in the following ways:

• telephone the DSS Fraud Hotline 1800 054 312, Mon to Fri 8am to 5pm
• email: fraud@dss.gov.au
• provide a tipoff to the Scheme on 1800 737 377, Mon to Fri 8am to 5pm

Further information about reporting fraud or misconduct can be found on the Department of Social Services website(Opens in a new tab/window).