There are a range of other resources for First Nations peoples, translated materials and resources specifically for people living with disability.
How you can help raise awareness of the National Redress Scheme
The resources on this page have been designed to support professionals from health, legal, social or community services, who are often the first people that someone may talk to about their experience of sexual abuse.
You are in a strong position to refer people to the National Redress Scheme and tell them about the free, confidential Redress Support Services that are available before, during and after applying.
On this page, you will find a discussion guide and flipbook to support you to have important conversations about the Scheme. You will also find links to a range of resources to raise awareness and help people access redress, including a poster, brochure, wallet card, video animations and social media assets.
Organisations are encouraged to access the free resources and share these with their networks.
About the National Redress Scheme
The National Redress Scheme is for people who experienced child sexual abuse while in an institution such as a school, church or place of worship, mission, orphanage, foster care, hospital, detention centre or a sporting club.
The Scheme supports people to access redress, which can include a payment, counselling, and a direct personal response from the institution acknowledging and apologising for what happened.
Free, independent support services are available to help before, during and after applying for redress.
The Australian Government set up the National Redress Scheme after the Royal Commission into Institutional Responses to Child Sexual Abuse. It holds institutions accountable and offers people an alternative to pursuing institutions through the courts.
The National Redress Scheme started on 1 July 2018 and runs for 10 years. Applications to the Scheme should be submitted by 30 June 2027.
Resources available to order or download
| Resource | Description | How to use |
|---|---|---|
National Redress Scheme poster  | A poster with information about the National Redress Scheme. | Print or order hard copies to display at relevant facilities, waiting rooms, staff rooms, offices or venues. Download poster: |
National Redress Scheme brochure  | A brochure to inform applicants about the National Redress Scheme. | Order hard copies to distribute to clients, patients or staff, display in brochure stands or make available at relevant facilities, offices or venues. Download brochure: |
National Redress Scheme wallet sized information card (available branded or unbranded)  (Opens in a new tab/window) | A discreet information brochure folded into a wallet sized card outlining the National Redress Scheme and support services. | Order hard copies to distribute to clients, patients or staff, or make available at relevant facilities, waiting rooms, offices or venues. |
National Redress Scheme animated videos   | 8 animated videos explaining the National Redress Scheme. | Share with staff, members, clients and patients when communicating about the National Redress Scheme. Animated videos can also be shared or linked to from your website. Watch and download animated videos. |
National Redress Scheme case study videos   | 3 case study videos featuring survivors and Redress Support Services across the community sharing their stories about the National Redress Scheme. | Share with staff, members, clients and patients when communicating about the National Redress Scheme. Watch and download case study videos. |
National Redress Scheme social media kit    | Use the social content across social media channels to promote the National Redress Scheme. Download the social media kit (ZIP 10 MB), including post text, images and a suggested moderation guide. For additional support while issuing this content on social media, please email DSSRedressEngagement@dss.gov.au | Use the social content across social media channels to promote the National Redress Scheme. Download the social media kit (ZIP 10 MB), including post text, images and a suggested moderation guide. For additional support while issuing this content on social media, please email DSSRedressEngagement@dss.gov.au |
National Redress Scheme discussion guide  | A resource to support frontline services and health professionals to talk about the National Redress Scheme with people who have experienced child sexual abuse while in an institution. The guide includes information about managing and responding appropriately to a client disclosure of institutional child sexual abuse. | Share with staff or members who have contact with clients and patients. Download Discussion Guide |
National Redress Scheme flip book  | The flip book is a quick reference guide to help explain the National Redress Scheme, where to find more information and how to apply. | Share with staff or members who have contact with clients and patients. Download A5 flip book: |
National Redress Scheme translated materials  | A range of translated materials are available in Mandarin, Cantonese, Arabic, Vietnamese, Burmese, Dari, Greek, Italian, Tamil and Turkish. | |
National Redress Scheme  | A range of materials developed for First Nations peoples. | |
Short article about the National Redress Scheme  | Could redress be an option for you? The National Redress Scheme is for people who experienced child sexual abuse while in an institution such as a school, church, mission, orphanage, foster care, hospital, detention centre or a sporting club. This includes where the institution failed to protect the person from experiencing child sexual abuse, even when not living in the institution. Redress can mean access to a payment, counselling and an apology from the institution. Free, independent support services are available to help before, during and after applying to the National Redress Scheme. To find out more, visit nationalredress.gov.au or call 1800 737 377. | Include the article in newsletters or on your website. |
| National Redress Scheme website | www.nationalredress.gov.au | Link to the website when communicating about the National Redress Scheme. |
| National Redress Scheme email updates | Monthly email updates about the National Redress Scheme. | Subscribe(Opens in a new tab/window) and encourage others to stay updated about the Scheme. |
Videos about the Scheme
There are 8 animated and 3 case study videos available for you to share with staff, members, clients and patients when communicating about the National Redress Scheme.
These videos are also available in Auslan.
Visit the links below to watch and download the videos and transcripts.
Case study videos
These videos feature survivors and Redress Support Services across the community, sharing their stories about the National Redress Scheme.
Gloria's story Download the video pack for Gloria’s story (ZIP 92 MB), including:
Watch the Auslan translation of Gloria's story on YouTube(Opens in a new tab/window) | Jessie's story Download the video pack for Jessie’s story (ZIP 99 MB), including:
Watch the Auslan translation of Jessie’s story on YouTube(Opens in a new tab/window) | Lana's story Download the video pack for Lana’s story (ZIP 92 MB), including:
Watch the Auslan translation of Lana’s story on YouTube(Opens in a new tab/window) |
Animated videos
These videos are designed to simply explain the National Redress Scheme.
They are available for you to share with staff, members, clients and patients when communicating about the National Redress Scheme.
Find out more and get in touch
If you have any questions about the National Redress Scheme communication materials or require any of these assets in other formats, please contact the National Redress Scheme on 1800 737 377, Mon to Fri 8am to 5pm. Or email DSSRedressEngagement@dss.gov.au
There are also a range of resources for First Nations audiences, translated materials and resources specifically for people living with disability.
For more information about the Scheme, you can:
- contact a Redress Support Service
- call the Scheme
- go to the About, Applying and Institutions pages of this website.
If you or someone you know need immediate support, please contact: