Blue Knot Helpline and Redress Support Service provides trauma-informed culturally safe redress information and referral as well as casework for survivors of institutional childhood sexual abuse.

Our team of experienced trauma counsellors supports survivors considering their options re applying to the Scheme or civil litigation. It also provides end-to-end counselling support through the redress application, outcome, post outcome and Direct Personal Response processes. Applicants receiving casework support work with the same counsellor throughout their redress journey and receive weekly application support or fortnightly outcome support, over the phone or by videoconference.

The process is survivor-led and focusses on safety, trust, and empowering survivors through choice and collaboration, and reflective practice.

Short term counselling support is provided by different members of a team of trauma specialist counsellors between casework appointments, as needed, on the Blue Knot Helpline 7 days per week, over the telephone or web chat. Face-to-face support is not available.

Primary locations: Online and telephone support are delivered nationally in urban, regional and remote areas in every State and Territory.

Phone: 1300 657 380

Email/online contact: redress@blueknot.org.au

Website: blueknot.org.au/survivors/redress-information-application-support(Opens in a new tab/window)

Operating hours: Blue Knot Helpline: 9am to 5pm Monday to Sunday

Beyond Brave offers free and confidential support to individuals and affected family members wishing to participate in the National Redress Scheme.

Beyond Brave can:

• help you to understand the Scheme and if you are eligible;
• provide assistance to complete and submit the application form
• support you through the process of applying, whilst waiting for an outcome and after an offer is made; and
• provide counselling, information and referrals.

Support is offered face-to-face in Queensland, with online and telephone support services available throughout Australia.

Primary locations: Arundel, Loganholme and Strathpine in Queensland

Outreach locations: National via online and telephone, and in Cairns, Townsville, Palm Island, and other areas of North Queensland, including Queensland gaols.

Phone: 1800 272 831 or (07) 5552 3000

Email: redress@bravehearts.org.au

Website: bravehearts.org.au(Opens in a new tab/window)

Operating hours: 8.30am to 4.30pm Monday to Friday 

CLAN is a specialist service run by Care Leavers, for Care Leavers and their families. All staff are both Care Leaver informed, and trauma informed. For Care Leavers engaging with the National Redress Scheme, CLAN can offer support throughout the entire Scheme process, including assistance completing the redress application form, support, advocacy and counselling as well as assistance with accessing records.

CLAN offers national telephone counselling and support as well as face-to-face support in Melbourne, Geelong and Bankstown.

Primary locations: Bankstown, NSW. Melbourne and Geelong, Victoria

Outreach locations: National via online and telephone support

Phone: 1800 008 774, (02) 9709 4520 or 0425 204 747

Email/online contact: support@clan.org.au

Website: www.clan.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday 

CMT provides an independent, specialist social work service in all States and Territories to former British and Maltese child migrants seeking help to address issues of historical institutional abuse, and the loss of family and identity arising from chid migration.

Social workers provide counselling and professional support to those disclosing institutional child sexual abuse, and offer a trauma informed service to assist with preparing applications for the National Redress Scheme.

CMT’s United Kingdom office also provides assistance relating to Australian and the United Kingdom redress schemes for those former child migrants originally sent to Australia but now living overseas.

Services are free, confidential, and completely independent from any of the agencies responsible for the deportation of children through Commonwealth Child Migration schemes.

A National service is provided by telephone, office interviews and outreach visits from our services based in Victoria and Western Australia.

Primary locations: Perth, Western Australia and Melbourne, Victoria

Outreach locations: National cover via outreach visits and telephone support.

Phone: 1800 04 05 09 (Toll free within Australia)

Email: melbourne@cmtrust.org or www.childmigrantstrust.com/contact(Opens in a new tab/window)

Website: www.childmigrantstrust.com(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday, with an emergency telephone service over major national holidays.

The National Sexual Abuse and Redress Support Service is available 24 hours 7 days a week, providing telephone counselling with trauma specialist counsellors. Support includes counselling, information, referrals, and practical support to access the National Redress Scheme. Support and information are also extended to family, friends & colleagues. Trauma specialist counsellors provide debriefing and support to mitigate the risks associated with vicarious trauma for frontline workers involved in the Scheme.

Our national services are provided through telephone and video counselling.

Telephone counselling and redress support are also available for eligible clients who are in correctional facilities.

Primary locations: Telephone support available throughout Australia

Outreach locations: Various locations across NSW can be arranged on request.

Phone: 1800 385 578 (Full Stop Australia) or 1800 211 028 (Sexual Abuse and Redress Support Service Line)

Email: intake@fullstop.org.au

Website: www.fullstop.org.au(Opens in a new tab/window)

Operating hours: The telephone line operates 24 hours a day, 7 days a week. Scheduled video counselling by appointment only. 

IGFF is a national charity supporting survivors, families and communities impacted by institutional abuses for over 20 years.

IGFF works closely with Government (all jurisdictions), stakeholders and the survivor community to advocate for systemic change while providing trauma-informed support to survivors, secondary survivors and whistle-blowers with a wrap-around care model.

Every recovery journey is unique.

At IGFF we work collaboratively with survivors to widen their goals and options, ensuring that the voice of the Survivor is central to every step.

These options may include, but are not limited to:

• information about legal advice and accessing knowmore
• engaging with the National Redress Scheme
• practical welfare and therapeutic referrals
• professional advocacy and mediation
• providing wrap-around support through the redress journey.

Our services provide a wrap-around model of advocacy and case management, referring survivors to therapeutic care and social welfare supports, fostering connections with the broader community of survivors and advocates Australia-wide.

Our systemic advocacy work reflects survivors’ stories to improve responses, shape procedures and seek accountability.

Primary locations: Docklands

Outreach: National via online and telephone support

Phone: 1300 12 IGFF (1300 12 44 33)

Email/online contact: igff@igff.org.au

Website: igff.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday

PWDA provides free, trauma informed and confidential support to people with disability (including mental health) who are considering applying for the National Redress Scheme.

People are supported face-to-face where possible across NSW and Queensland, and nationally by online and telephone support.

Accessible information and disability aware support is provided throughout the entire redress and Direct Personal Response process, including providing information about other options so that you can make informed choices. Assisted and supported referrals to other services are provided if needed.
PWDA can also assist with separate disability advocacy matters.

Our friendly staff are highly experienced in working with people with disability who are survivors of childhood institutional sexual assault, and utilise holistic, trauma informed and capacity building approaches.

Primary locations: Sydney

Outreach locations: Regional and remote areas of NSW, and also Queensland

Phone: 1800 422 015, 0434 692 845, or TTY 1800 422 016

Email/online contact: pwd@pwd.org.au

Website: pwd.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday

ADACAS provides advocacy support for people with disability, people experiencing mental ill health and older people. Support is available to assist people with their application to the National Redress Scheme.

Bi-lingual advocates are available who can support clients to access the Scheme in Spanish, Hebrew and Japanese.

Face-to-face and telephone is available, and ADACAS can travel to meet clients within the ACT.

ADACAS provides information and education/awareness-raising about the Scheme, and referrals.

ADACAS is also supporting people to engage with and make their submissions to the Disability Royal Commission in the ACT and the South Coast.

Primary locations: Weston, ACT and Batemans Bay, NSW

Outreach locations: ACT and the South Coast

Phone: (02) 6242 5060

Email/online contact: adacas@adacas.org.au

Website: www.adacas.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday

RACR provides casework, practical support, counselling and outreach services to people who have experienced institutionalised child sexual abuse.

The Dhunlung Yarra team are available to support Aboriginal and Torres Strait Islander applicants in a culturally safe way. RACR has expertise in supporting our older generations, people living with disability, in remote areas or who have experienced domestic or family violence.

Support is available before, during and after people make, or consider making, an application to the Scheme. Support is offered through face-to-face, outreach, online, and telephone support.

This includes guidance and practical support to complete an application and other support to help people through their journey with the Scheme.

Services are inclusive and tailored to meet the needs of all people.

Primary locations: ACT and Wagga Wagga, NSW

Outreach locations: Batemans Bay, Bega, Goulburn, Cootamundra, Culcairn, Griffith, Moruya, Temora, Tumut, Young
Outreach services can be provided to other locations upon request.

Phone: 1300 364 277

Email/online contact: Contact — Relationships Australia Canberra and Region (racr.org.au)(Opens in a new tab/window)

Website: www.racr.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.30pm Monday to Friday
Extended hours available until 6.30pm on Tuesdays.

ADACAS provides advocacy support for people with disability, people experiencing mental ill health and older people. Support is available to assist people with their application to the National Redress Scheme.

Bi-lingual advocates are available who can support clients to access the Scheme in Spanish, Hebrew and Japanese.

Face-to-face and telephone is available, and ADACAS can travel to meet clients within the South Coast.

ADACAS provides information and education/awareness-raising about the Scheme, and referrals.

ADACAS is also supporting people to engage with and make their submissions to the Disability Royal Commission in the South Coast.

Primary locations: Batemans Bay, NSW and Weston, ACT

Outreach locations: South Coast and the ACT

Phone: (02) 6242 5060

Email/online contact: adacas@adacas.org.au

Website: www.adacas.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday

NEFSS is a confidential, people-centred service, with experienced staff who can refer people to a range of individualised and holistic support services. This includes assisting people to engage with the National Redress Scheme during all the steps of the redress process, including initial enquiries, preparing applications, and ongoing assistance. NEFSS offers information, referrals, advocacy, and provides therapeutic support throughout the process.

NEFSS provides this service in Armidale, Guyra and Walcha Hubs, and the Uralla Community Neighbourhood Centre. Support services are offered by outreach to Tamworth and across the New England North in person or via telephone and other online services.

If you live in New England North-West and have experienced institutional child sexual abuse, please contact us for assistance. NEFSS is a confidential, people-centred service, and our experienced staff can refer you to a range of individualised and holistic support services to ‘walk with you’ throughout your engagement with the Scheme.

Primary locations: Armidale, Guyra, Uralla, and Walcha

Outreach locations: Tamworth and across New England North

Phone: (02) 6772 7243 or 0450 437 068

Email/online contact: redress@familysupport.org.au

Website: www.familysupport.org.au(Opens in a new tab/window)

Operating hours: 9.30am to 4.00pm Monday to Friday

CLAN is a specialist service run by Care Leavers, for Care Leavers and their families. All staff are both Care Leaver informed, and trauma informed. For Care Leavers engaging with the National Redress Scheme, CLAN can offer support throughout the entire National Redress Scheme process, including assistance completing the redress application form, support, advocacy and counselling, as well as assistance with accessing records.

CLAN offers national telephone counselling and support, as well as face-to-face support in Bankstown, Melbourne and Geelong.

Primary locations: Bankstown, NSW. Melbourne and Geelong, Victoria

Outreach locations: National via online and telephone support

Phone: 1800 008 774, (02) 9709 4520 or 0425 204 747

Email/online contact: support@clan.org.au

Website: www.clan.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday

The National Sexual Abuse and Redress Support Service is available 24 hours 7 days a week, providing telephone counselling with trauma specialist counsellors. Support includes counselling, information, referrals, and practical support to access the National Redress Scheme. Support and information are also extended to family, friends and colleagues. The trauma specialist counsellors provide debriefing and support to mitigate the risks associated with vicarious trauma for frontline workers involved in the National Redress Scheme.

National services are provided through the telephone line and scheduled video counselling appointments. Face-to-face counselling support is provided in some locations in NSW.

Telephone counselling and redress support are also available for eligible clients who are in correctional facilities.

Primary locations: Balmain, Leichhardt, Liverpool, Penrith, Albury, Lismore, Wyoming

Outreach locations: Various locations across NSW can be arranged on request.

Phone: 1800 385 578 (Full Stop Australia) or 1800 211 028 (Sexual Abuse and Redress Support Service Line)

Email: intake@fullstop.org.au

Website: www.fullstop.org.au(Opens in a new tab/window)

Operating hours: The telephone line operates 24 hours a day, 7 days a week. Scheduled video counselling and face-to-face counselling by appointment only.

Interrelate provides a holistic approach to support clients from the beginning to the end of the National Redress Scheme process. This includes offering information, referral, support and advocacy in completing the application, while also offering therapeutic support throughout the process. Support includes transitioning clients to ongoing counselling and for a direct personal response.

Primary locations: Central West, Far West and Orana, Hunter Valley, Newcastle and Lake Macquarie

Phone: 1300 473 528

Email/online contact: interrelate@interrelate.org.au

Website: www.interrelate.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday
Evening and weekend appointments are available if required.
Face-to-face, telephone and online (zoom) appointments are available.

KBHAC is a Stolen Generations’ survivor led Aboriginal Corporation of excellence and a National Disability Insurance Scheme registered provider that has developed a unique survivor led approach to its governance and healing.

Kinchela Boys Home survivors own their stories and healing, leading from a place of self-determination. There is a survivor led approach to organisational governance and practice built on and informed by the guidance and unique insights of survivors. This contributes to the social and emotional wellbeing of survivors, their communities, and cultures.

KBHAC is committed to empowering positive, healthy survivor led support models that enable greater inclusion in community life. These models address the rebuilding and strengthening of identity and family structures. We provide trauma informed supports and person-centred, family focused programs in Sydney and Kempsey. Our focus is Kinchela Boys Home survivors, their descendants and families who live across NSW and inter-state. We also work with other Stolen Generations survivors, their descendants and families and other Aboriginal and non-Indigenous Australians.

Primary locations: Waterloo, Kempsey

Phone: (02) 9051 1690 or (02) 6533 1840

Email/online contact: redress@kbhac.org.au

Website: kinchelaboyshome.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday

Link-Up (NSW) supports the healing journeys of those removed, delivering professional, culturally sensitive and confidential research, reunions and Social, Emotional and Wellbeing services to those over the age of eighteen.

Link-Up (NSW) has been supporting Aboriginal people on their healing journeys for over 40 years. We support survivors of child sexual abuse who are thinking about making an application to the National Redress Scheme.

We can:

• have a yarn with you about what happened.
• provide you with counselling on this journey.
• provide you with information about the NRS and the different paths you can take.
• help you fill out the NRS application form.
• assist you with getting access to your records.
• link you up with other services or legal advice.
• act as your ‘assistance nominee’.

Primary locations: Ropes Crossing

Outreach locations: All areas in NSW

Phone: (02) 7227 1443

Email/online contact: Linkup@nsw.link-up.org.au

Website: www.linkupnsw.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 4.30pm Monday to Friday

PWDA provides free, trauma informed and confidential support to people with disability (including mental health) who are considering applying for the National Redress Scheme.

People are supported face-to-face where possible across NSW and Queensland, and nationally by online and telephone support.

Accessible information and disability aware support is provided throughout the entire redress and Direct Personal Response process, including providing information about other options so that you can make informed choices. Assisted and supported referrals to other services are provided if needed.
PWDA can also assist with separate disability advocacy matters.

Our friendly staff are highly experienced in working with people with disability who are survivors of childhood institutional sexual assault, and utilise holistic, trauma informed and capacity building approaches.

Primary locations: Sydney

Outreach locations: Regional and remote areas of NSW, and also Queensland

Phone: 1800 422 015, 0434 692 845, or TTY 1800 422 016

Email/online contact: pwd@pwd.org.au

Website: pwd.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday

RACR provides casework, practical support, counselling and outreach services to people who have experienced institutionalised child sexual abuse.

The Dhunlung Yarra team are available to support Aboriginal and Torres Strait Islander applicants in a culturally safe way. RACR has expertise in supporting our older generations, people living with disability, in remote areas or who have experienced domestic or family violence.

Support is available before, during and after people make, or consider making, an application to the Scheme. Support is offered through face-to-face, outreach, online, and telephone support.

This includes guidance and practical support to complete an application and other support to help people through their journey with the Scheme.

Services are inclusive and tailored to meet the needs of all people.

Primary locations: Wagga Wagga, NSW and ACT

Outreach locations: Batemans Bay, Bega, Goulburn, Cootamundra, Culcairn, Griffith, Moruya, Temora, Tumut, Young
Outreach services can be provided to other locations upon request.

Phone: 1300 364 277

Email/online contact: Contact — Relationships Australia Canberra and Region (racr.org.au)(Opens in a new tab/window)

Website: www.racr.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.30pm Monday to Friday
Extended hours available until 6.30pm on Tuesdays.

Wattle Place provides trauma informed support, counselling, casework, information and referral for people who experienced child sexual abuse in an institution. This includes providing support to people thinking about applying to the National Redress Scheme.

The Wattle Place team have over 10 years’ experience supporting people whose lives have been affected by child sexual abuse and experienced ‘care’ in institutions, orphanages, children’s homes and foster homes.

If you feel Wattle Place is the right service for you, we can support you to complete an application to the Scheme if you choose, while also offering therapeutic supports throughout. Support can also include assisting to access counselling in your local area.

Support at Wattle Place is available throughout your interaction with the Scheme including support while accessing a Direct Personal Response.

How we support is up to you, face-to-face, telephone, online and through outreach services.

Wattle Place is located in Parramatta, with outreach services available in other areas of NSW.

Please contact us to discuss options of Wattle Place visiting you in your region or connecting with local services to support you.

Primary locations: Parramatta

Outreach locations: Regional locations across NSW, including Aged Care Residences, Hospitals, and correctional facilities (for people who are eligible)

Phone: 1800 663 844 (Freecall in NSW) or (02) 8837 7000 (outside NSW)

Email/online contact: wattleplace@ransw.org.au

Website: www.wattleplace.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday

Rosie’s Place is a counselling and support service for children, young people and their families who have been subjected to violence. Specifically sexual assault and domestic violence.

Rosie’s Place is also a Redress Support Service and can support people who have been impacted by institutional child sexual abuse through all steps of the redress application process. This is from the initial enquiry, preparing applications, as well as post-application support.

Rosie’s Place offers both face-to-face and phone support and can provide outreach services within the Greater Sydney and Blue Mountains regions.

Rosie’s Place is located in the Rooty Hill area and our core counselling work covers the Blacktown Local Government Area and the Hills District.

Primary locations: Blacktown

Outreach locations: Greater Sydney areas including Blue Mountains

Phone: (02) 9625 2599

Email/online contact: info@rosiesplace.org.au

Website: www.rosiesplace.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday

SAMSN is a not-for profit charity co-founded by male survivors, for male survivors and their supporters.

SAMSN provides professional and peer support for male survivors of child sexual abuse who are considering engaging with the National Redress Scheme. SAMSN provides support through individual planned support, counselling, eight-week support groups and monthly drop-in meetings. Support at SAMSN is available before, during and after completing a National Redress Scheme application. This includes ongoing assistance after an outcome has been determined.

All male survivors of child sexual assault should know that the abuse was not their fault and that healing and recovery is possible. Regardless of ethnicity, sexual orientation, age or religion, any man, including all expressions of male gender identity, can contact SAMSN for support. All our services for survivors and supporters are free.

SAMSN is currently able to offer services to male survivors in NSW who are eligible for the National Redress Scheme. Support is available face-to-face in the Parramatta office or via telehealth.

Primary locations: Parramatta

Outreach locations: NSW

Phone: (02) 8355 3711 or 1800 472 676

Email/online contact: support@samsn.org.au

Website: www.samsn.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday

Peer Support Phone Line (on either of the above numbers) Tuesday and Thursday 6.00pm to 9.00pm

The Buttery offers free and confidential trauma-informed support to individuals and affected family members who are engaged in both Alcohol and Other Drugs services and the National Redress Scheme through face-to-face, telephone and online supports.

The Buttery can provide information about the Scheme, assistance with the application process and advocacy.

The Buttery offers face-to-face, telephone and online counselling and casework for those engaging with the Scheme.

Primary locations: Northern, Mid North Coast and Hunter Region.
Face-to-face support is offered from offices located at Binna Burra, Byron Bay, Tweed Heads, Broadwater, and Lismore

Phone: (02) 6687 1111

Email/online contact: intake@buttery.org.au

Website: www.buttery.org.au(Opens in a new tab/window)

Operating hours: 8.30pm to 4.30pm Monday to Friday

The Women’s Cottage assists women through all stages of the National Redress Scheme process. We will answer your questions about the Scheme and how to go about making an application. We can help you prepare an application or find the support you need to get ready to make an application. We can come to you or meet you at a service you already know. And we can work over the phone or online. We go at your pace and stay beside you as long as needed. Videos on our website talk more about what we offer. You are also welcome to join in groups for women going through the redress process, if interested.

The Women’s Cottage can also assist clients to access local support services before, during and after their application.

Initial contact support and referral will also be provided for men as needed.

We are strongly committed to COVID-19 safety.

Primary locations: Richmond

Outreach locations: Our service covers Parramatta to Lithgow, including the Blue Mountains and Hawkesbury.
We are very flexible and can meet you at your home or a place that suits you. We can also talk on the telephone or online if you prefer that.

We can also assist women outside of this area over the phone or online.

Phone: 0488 054 931, 0488 053 365, or (02) 4578 4190

Email/online contact: redressadmin@womenscottage.org.au.

Website: www.womenscottage.org.au(Opens in a new tab/window)

Operating hours: 9.30 am to 4.00pm Monday to Friday

The WASH house is a community-based resource centre for women in the Blacktown Local Government Area. Our purpose is to reduce the impact of poverty, social disadvantage and violence in the lives of women and girls. We do this through the provision of women-centred, quality, culturally sensitive and accessible services.

We envisage a community in which women exercise equal rights, choose their own destiny and live in a safe environment for themselves and their family. We work towards realising this vision by providing information, referral, community engagement, community education, crisis counselling, domestic and family violence support services, wellbeing and inclusion programs.

Primary locations: Blacktown, Mount Druitt

Outreach locations: Outer West and Blue Mountains.
Physical location may be explored as per need and service demand.

Phone: (02) 9677 1962

Email/online contact: admin@washhouse.org.au

Website: www.washhouse.org.au(Opens in a new tab/window)

Operating hours: 8:30am to 4.30pm Monday to Friday
Support appointments after hours may be possible where circumstances permit.

Relationships Australia Northern Territory provide free support for people considering an application to the National Redress Scheme. We can help before, during or after an application has been made. This includes:

• providing information about the Scheme
• help to complete an application
• confidential counselling (in person or over the phone)
• support from an Aboriginal Support person if needed.

Interpreter services are available if needed.

Primary locations: Darwin, Alice Springs, Katherine and Tennant Creek (appointment-based only).

Outreach locations: All other rural and remote locations: video, telephone and online services, as well as the possibility for outreach trips. Please contact Relationships Australia Northern Territory for specific information around outreach locations.

Phone: 1300 364 277

Email/online contact: asssintake@ra-nt.org.au

Website: nt.relationships.org.au(Opens in a new tab/window)

Operating hours: 8.30am to 5.00pm Monday to Friday

Beyond Brave offers free and confidential support to individuals and affected family members wishing to participate in the National Redress Scheme.

Beyond Brave can:

• help you to understand the Scheme and if you are eligible;
• provide assistance to complete and submit the application form
• support you through the process of applying, whilst waiting for an outcome and after an offer is made; and
• provide counselling, information and referrals.

Support is offered face-to-face in Queensland, with online and telephone support services available throughout Australia.

Primary locations: Arundel, Loganholme and Strathpine

Outreach locations: Cairns, Townsville, Palm Island, and other areas in North Queensland, including gaols. National via online and telephone support.

Phone: 1800 272 831 or (07) 5552 3000

Email: redress@bravehearts.org.au

Website: bravehearts.org.au(Opens in a new tab/window)

Operating hours: 8.30am to 4.30pm Monday to Friday

RAATSICC provides free, culturally safe and informed support and assistance for people engaging with the National Redress Scheme.

Staff assist with understanding the redress process, assist with redress applications, actively assist applicants to obtain a Direct Personal Response, provide support to people to access Counselling and Psychological Care and provide warm referrals as required.

RAATSICC assists all Australians specialising in culturally appropriate supports for First Nations people.

Support is offered through face-to-face support, counselling and referrals.

Primary locations: Cairns

Outreach locations: Far North Queensland, Cape York

Phone: (07) 4030 0900 or 1300 663 411

Email: Redress1@raatsicc.org.au

Website: www.raatsicc.org.au(Opens in a new tab/window)

Operating hours: 8.30am to 5.00pm Monday to Friday

CASV supports women living in the Queensland regions of Logan, Redlands, Beenleigh and Beaudesert in relation to the National Redress Scheme.

CASV provide:

• free counselling, information, and support to people considering applying for redress
• information about the Scheme, and support throughout the whole process
• practical assistance in completing the application forms
• act as a redress nominee and can communicate with the Scheme on behalf of the applicant
• referrals for free legal and financial advice services.

Support is offered through face-to-face, phone and videoconferencing.

Primary locations: Logan Central, Cleveland

Outreach locations: Redland Bay Islands, Beaudesert and Beenleigh can be arranged upon request.

Phone: 07 3808 3299

Email: admin@casv.org.au

Website: www.casv.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday, Wednesday, Thursday, Friday. 1.00pm to 5.00pm Tuesday

Link-Up (Qld) Aboriginal Corporation is a state wide service that supports the healing journeys of Aboriginal and Torres Strait Islander people who have been separated from their families and cultures through forced removal, fostering, adoption and/or institutionalisation.

Redress Support Service assistance and counselling support is available to individuals who are eligible for the National Redress Scheme.

Link-Up (Qld)’s focus is to support and assist clients and community by working together as a trauma informed workplace providing a professional, confidential, and culturally sensitive service addressing historical institutional trauma.

Primary locations: Woolloongabba, Brisbane, Cairns

Phone: 07 3638 0411 Free call: 1800 200 855

Email/online contact: contact@link-upqld.org.au

Website: www.link-upqld.org.au(Opens in a new tab/window)

Operating hours: 8.00am to 4.00pm Monday to Friday

Lotus Place, a program of Micah Projects, is a dedicated support service and resource centre for people who experienced abuse in an institutional setting including out-of-home care.

Lotus Place provides:

• a safe place
• a space for reliable connections to others, where shared experiences of childhood, and the consequences of this, are respected
• a gateway to government and community services.

Lotus Place strives to support individuals to exercise choice in the pursuit of justice and healing. National Redress Scheme applicants may be supported throughout the entirety of the process from considering one’s options, assist to draft and submit the application and support during the Direct Personal Response and counselling options provided by the Scheme.

Primary locations: Southeast, Stones Corner, North Queensland, Townsville, Central Queensland, Rockhampton

Phone: (07) 3036 4490

Email: redress@micahprojects.org.au

Website: www.lotusplace.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday 

Murrigunyah Family & Cultural Healing Centre is a community based sexual assault support service established (1997) and controlled by Aboriginal and Torres Strait Islander women of Logan City. We work from a holistic and cultural perspective supporting the social, emotional & spiritual interests of Aboriginal and Torres Strait Islander clients and families. We also offer trauma informed counselling using a narrative counselling technique.

All client services are free. Our centre is a safe and supportive space with appropriately qualified staff to assist clients and community. People can access our service directly or be referred by other services.

Primary locations: Woodridge

Phone: (07) 3290 4254

Email: admin@murrigunyah.org.au

Website: www.murrigunyah.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday

PWDA provides free, trauma informed and confidential support to people with disability (including mental health) who are considering applying for the National Redress Scheme.

People are supported face-to-face where possible across NSW and Queensland, and nationally by online and telephone support.

Accessible information and disability aware support is provided throughout the entire redress and Direct Personal Response process, including providing information about other options so that you can make informed choices. Assisted and supported referrals to other services are provided if needed. PWDA can also assist with separate disability advocacy matters.

Our friendly staff are highly experienced in working with people with disability who are survivors of childhood institutional sexual assault, and utilise holistic, trauma informed and capacity building approaches.

Primary locations: Sydney

Outreach locations: Regional and remote areas of NSW, and also Queensland

Phone: 1800 422 015, 0434 692 845, or TTY 1800 422 016

Email/online contact: pwd@pwd.org.au

Website: pwd.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday 

Relationships Australia Queensland provides information, advice, referral, counselling and support for people engaging with the National Redress Scheme, through face-to-face support, counselling, information and referrals, and telephone support.

Primary locations: Eight Mile Plains, Spring Hill, Maroochydore, Morayfield, Gympie, Maryborough, Townsville

Outreach locations: Telephone and virtual support is available in other areas of Queensland.

Phone: 1800 552 127 or 1300 364 277

Email: generalenquiries@raq.org.au

Website: www.raq.org.au(Opens in a new tab/window)

Operating hours: 8.00am to 8.00pm Monday to Friday, 10.00am to 4.00pm Saturday 

TASC assists people who have experienced inequity, injustice and discrimination to seek justice through our legal, advocacy and social work services.

TASC can assist people who have experienced institutional child sexual abuse to understand, engage with and apply to the National Redress Scheme. TASC also provides counselling and local referrals during this process.

Primary locations: Toowoomba, Roma

Outreach locations: Dalby, Chinchilla, Miles and Roma
If you live in another location please check with us as we may travel to your area.

Phone: (07) 4616 9700

Email: reception@tascnational.org.au

Website: www.tascnational.org.au(Opens in a new tab/window)

Operating hours: 8.30am to 4.30pm Monday to Friday

Nunkuwarrin Yunti is the Aboriginal Community Controlled Health Service (ACCHO) within the greater metropolitan region of Adelaide. It was initiated in the 1960s by the late Mrs. Gladys Elphick, who founded the Council of Aboriginal Women of South Australia, one of the first Aboriginal organisations in South Australia.

Nunkuwarrin Yunti has more than 50 years’ experience promoting and providing holistic care for Aboriginal people that promotes culturally centred preventive, curative, and restorative health care. This is demonstrated through a commitment to ensuring that the Aboriginal Community receive the help and support they need through a context of deeply and inherently understanding the ongoing impacts of colonisation (such as intergenerational trauma, disadvantage, and racism), while also celebrating and championing the strengths and resilience of Aboriginal people and culture. Nunkuwarrin Yunti, through the National Redress Scheme, also provides acknowledgement and support to people who experienced institutional child sexual abuse.

Primary locations: Adelaide, Elizabeth Downs, Christies Beach

Outreach locations: Across South Australia on an as needs basis

Phone: (08) 8254 5300

Email: nunku@nunku.org.au

Website: nunku.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday 

Elm Place at Relationships Australia South Australia supports people who are wishing to access the National Redress Scheme. The service provides free, individualised, non-judgemental, confidential, and culturally appropriate casework, counselling and advocacy.

The service assists survivors to:

• Understand the Scheme.
• Complete applications.
• Explore options regarding Redress or civil claims, including access to Direct Personal Response and Counselling and Psychological Care.
• Access State Care records.
• Connect with related services that can provide further support.

Elm Place provides state-wide services with offices available in the Adelaide CBD, Marion, Salisbury, Port Adelaide and Berri, with state wide regional visits available upon negotiation. Elm Place also works with survivors in all South Australian gaols, via phone and face-to-face appointments.

Primary locations: Adelaide, Marion, Salisbury, Hindmarsh

Outreach locations: Mount Gambier, Limestone Coast, Fleurieu Peninsula, Mount Barker/Murray Bridge, Riverland, Gawler/Barossa, Yorke Peninsula, Port Augusta/Port Pirie/Whyalla, Eyre Peninsula (Port Lincoln, Ceduna), Coober Pedy.

Outreach locations are visited every three months. Ongoing support provided via telephone and telehealth appointments to clients located regionally.

Phone: 1800 998 187

Email: redress@rasa.org.au and elmplace@rasa.org.au

Website: elmplace.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday (excluding public holidays)

SACID provides free and confidential support to people with intellectual disability to engage with the National Redress Scheme. Our service ensures that people with intellectual disability are able to access and understand information about the scheme. Our service also supports people with intellectual disability through the application process, links them to necessary supports and services, and connects them with opportunities to build their resilience. Our service is based in Adelaide, with outreach services available in Mount Gambier and Port Augusta.

Primary locations: Hilton

Outreach locations: Mount Gambier and Port Augusta. May be able to travel to surrounding areas including Whyalla on request.

Phone: (08) 8352 4416

Email: admin@sacid.org.au

Website: www.sacid.org.au(Opens in a new tab/window)

Operating hours: 8.30am to 4.30pm Monday to Friday

VSS is a non-government, community-based and trauma informed organisation that provides free and confidential, therapeutic (counselling), and practical support to survivors of institutional child sexual abuse and their engagement with the National Redress Scheme. Our experienced and trained staff are client focussed and provide information about the Scheme, support during the application process and direct personal response, referrals to knowmore Legal Service, advocacy, and support to contact and liaise with stakeholders and other relevant services. VSS provides safe and culturally appropriate support to survivors from a range of diverse backgrounds. We provide services over the phone, virtually or face-to-face.

Primary locations: Adelaide

Outreach locations: VSS attends various ad hoc locations in the greater Adelaide area to allow ease of access for clients remote from the Adelaide CBD to attend face-to- face sessions.
Regular planned outreach is planned to South Australia’s regional areas and includes face-to-face visits with clients in these areas as requested.

Phone: 1800 842 846

Email: rss@victimsa.org

Website: www.victimsa.org(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday

Relationships Australia Tasmania provides a free service for people engaging with the National Redress Scheme.

Relationships Australia Tasmania provides face-to-face support, trauma informed counselling, information and referral services from its three offices in New Town, Launceston and Devonport.

Relationships Australia Tasmania also provides outreach services and telephone support as appropriate.

Primary locations: Hobart, Launceston, Devonport

Outreach locations: Outreach services can be provided to other locations upon request.

Phone: 1300 364 277

Email/online contact: Relationships Australia Tas Signup (signupform.info)(Opens in a new tab/window)

Website: tas.relationships.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday 

SASS is a free and confidential support service for people of all ages who have been affected by any form of sexual violence. Our general counselling service operates in Southern Tasmania. We provide information and support to professionals and offer a range of training workshops and education sessions throughout Tasmania.

We also provide Redress Support Services across Tasmania. This service provides free, confidential and practical support and information to people who experienced sexual abuse as children while in an institution.

Primary locations: New Town, Huonville, South Burnie

Outreach locations: Northern Tasmania and the North West Coast, East Coast, Central Highlands and Southern Midlands region

Phone: (03) 6231 0044

Email/online contact: admin@sass.org.au

Website: www.sass.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday

‘Neena Lenna’ Tasmanian Aboriginal Redress Support Service is a free, confidential and practical support service across Lutruwita /Tasmania for Aboriginal people who have experienced sexual abuse as children while in an institution.

Primary locations: Kingston, Cygnet, Hobart

Outreach locations: Southern Tasmania, Northern Tasmania, Flinders Island & Cape Barren Island

Phone: (03) 6295 0004

Email/online contact: https://setac.org.au/contact-us(Opens in a new tab/window)

Website: setac.org.au(Opens in a new tab/window)

Operating hours: 8.30am to 4.30pm Monday to Friday

CLAN is a specialist service run by Care Leavers, for Care Leavers and their families. All staff are both Care Leaver informed, and trauma informed. For Care Leavers engaging with the National Redress Scheme, CLAN can offer support throughout the entire Scheme process, including assistance completing the redress application form, support, advocacy and counselling as well as assistance with accessing records.

CLAN offers national telephone counselling and support as well as face-to-face support in Melbourne, Geelong and Bankstown.

Primary locations: Melbourne and Geelong, VIC. Bankstown, NSW.

Outreach locations: National via online and telephone support

Phone: 1800 008 774, (02) 9709 4520 or 0425 204 747

Email/online contact: support@clan.org.au

Website: www.clan.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday 

CMT provides an independent, specialist social work service in all States and Territories to former British and Maltese child migrants seeking help to address issues of historical institutional abuse, and the loss of family and identity arising from chid migration.

Social workers provide counselling and professional support to those disclosing institutional child sexual abuse, and offer a trauma informed service to assist with preparing applications for the National Redress Scheme.

CMT’s United Kingdom office also provides assistance relating to Australian and the United Kingdom redress schemes for those former child migrants originally sent to Australia but now living overseas.

Services are free, confidential, and completely independent from any of the agencies responsible for the deportation of children through Commonwealth Child Migration schemes.

A National service is provided by telephone, office interviews and outreach visits from our services based in Victoria and Western Australia.

Primary locations: Hawthorn, Victoria and Victoria Park, Western Australia

Outreach locations: Victoria and Western Australia. National via online and telephone support.

Phone: 1800 04 05 09 (Toll free within Australia)

Email: melbourne@cmtrust.org

Website: www.childmigrantstrust.com(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday, with an emergency telephone service over major national holidays.

Connecting Home provides culturally safe National Redress support to Stolen Generations and their families through a holistic support service.

The support provided is state wide with workers who will assist and support people throughout the process of applying for the National Redress Scheme as well as supports beyond accessing the Scheme.

Connecting Home workers will also seek to provide and connect participants of the Scheme to cultural healing services as well as mainstream healing services. This service provision will be catered around the healing journey of the individual and their family.

Primary locations: Epping

Outreach locations: Outreach services can be provided to other locations across Victoria.

Phone: (03) 8679 0777

Email/online contact: administration@connectinghome.org.au

Website: connectinghome.org.au(Opens in a new tab/window)

Operating hours: 8.30am to 5.00pm Monday to Friday

Drummond Street Services offers free, confidential support to anyone considering applying to the National Redress Scheme. Redress is an alternative to seeking compensation through the courts. It was created in response to the Royal Commission into Institutional Responses to Child Sexual Abuse. Our service can assist in the process of making an application as well as providing practical and emotional support.

Drummond Street Services also provides support for survivors and families and loved ones of institutional child sexual abuse.

People can be seen in one of Drummond Street’s service locations including: Carlton, Coburg, Collingwood, Hoppers Crossing, Epping, Wyndham, and Geelong. Sessions can be provided remotely via zoom or audio call.

Primary locations: Carlton, Coburg, Collingwood, Hoppers Crossing, Epping, Wyndham, Geelong.

Outreach locations: Outreach services can be provided to other locations upon request.

Phone: (03) 9663 6733

Email/online contact: redress@ds.org.au

Website: ds.org.au/life-support-institutional-abuse(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday. After hours sessions available Tuesday and Wednesday evenings.

IGFF is a national charity supporting survivors, families and communities impacted by institutional abuses for over 20 years.

IGFF works closely with Government (all jurisdictions), stakeholders and the survivor community to advocate for systemic change while providing trauma-informed support to survivors, secondary survivors and whistle-blowers with a wrap-around care model.

Every recovery journey is unique.

At IGFF we work collaboratively with survivors to widen their goals and options, ensuring that the voice of the Survivor is central to every step.

These options may include, but are not limited to:

• information about legal advice and accessing knowmore
• engaging with the National Redress Scheme
• practical welfare and therapeutic referrals
• professional advocacy and mediation
• providing wrap-around support through the redress journey.

Our services provide a wrap-around model of advocacy and case management, referring survivors to therapeutic care and social welfare supports, fostering connections with the broader community of survivors and advocates Australia-wide.

Our systemic advocacy work reflects survivors’ stories to improve responses, shape procedures and seek accountability.

Primary locations: Docklands

Outreach: National via online and telephone support

Phone: 1300 12 IGFF (1300 12 44 33)

Email/online contact: igff@igff.org.au

Website: igff.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday

Loddon Campaspe Multicultural Services is a not-for-profit organisation that empowers people from migrant and refugee backgrounds to participate fully in Australia society. We are an ethnic communities council run by and for multicultural services.

Our focus is on supporting people from culturally diverse backgrounds to access the National Redress Scheme. We have expertise in providing culturally safe support to people from migrant and refugee communities.

Our staff speak a number of languages including Karen, Dinka, Dari, Farsi, Hazaraghi, Spanish, Mandarin, Bahasa Malaysia, Hakka, Bahasa Indonesian, French, Italian and Arabic.

Coverage of Loddon Campaspe region of Central Victoria.

Primary locations: Bendigo

Outreach locations: Central Victoria

Phone: (03) 5441 6644

Email/online contact: info@lcms.org.au

Website: www.lcms.org.au(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday 

Open Place offers free support for Forgotten Australians who are applying for, or thinking of applying for, redress through the National Redress Scheme.

In Victoria, Forgotten Australians are described as Australians who spent all or part of their childhood in a children’s home or orphanage prior to 1990. Adults who, as children, were placed in Victorian out-of-home care services for more than 6 months prior to 1990 are eligible for Open Place services. This includes Forgotten Australians, Child Migrants and members of the Stolen Generations, even if they now live interstate.

Our service aims to help make the redress process as accessible and stress-free as possible.

If you have any questions about the application process, get stuck with the form, or have other challenges that are making it hard to apply, please send us an online enquiry or phone us and ask to talk to our National Redress Scheme support team.

Primary locations: Richmond

Outreach locations: Outreach visits are available throughout regional Victoria by appointment

Phone: 1800 779 379

Email/online contact: info@openplace.org.au

Website: www.relationshipsvictoria.org.au/open-place(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday

Relationships Australia Victoria’s Redress Support Service offers flexible, timely and transparent practical and emotional support to people engaging with the National Redress Scheme.

Practical support includes providing information about the Scheme and assistance to complete the Scheme’s application form, case management, and advocacy services to access other services such as legal and financial counselling or other community services.

Emotional support includes providing therapeutic assistance to deal with the emotional impacts of applying for the Scheme, including the traumatic memories that are often triggered as they are revisited during the process. This therapeutic assistance offers empathic listening, and strategies to manage the impacts of trauma.

Relationships Australia Victoria works across Victoria, through phone support, face-to-face and online appointments in centres and outreach locations, to ensure accessibility for people across Australia who are engaging with the Scheme.

Primary locations: Across Victoria

Outreach locations: Across Victoria

Phone: 1800 052 674

Email/online contact: redress@rav.org.au

Website: www.rav.org.au/redress(Opens in a new tab/window)

Operating hours: 9.00am to 5.00pm Monday to Friday 

Windermere is a Victorian state-wide access point for victim survivors of historical institutional childhood sexual assault. Windermere’s support workers will provide rapid access to information about the National Redress Scheme and assist in identifying individual support needs.

Windermere’s service focus is to provide a trauma informed listening ear, clarify next steps and streamline the process for survivors who may benefit from a support person walking alongside them.

Windermere can provide ongoing support via telehealth and / or outreach to meet with survivors in the East Gippsland, Baw Baw, Latrobe and Wellington regions of Gippsland Victoria, and the Outer Eastern and Southern Metropolitan regions of Greater Melbourne. Windermere will also link survivors to their local Redress Support Service where appropriate, and other services that may be required according to their individual support plan.

Where Windermere is the primary service providing ongoing support, our response will include support to complete the Redress application, advocacy, and case coordination.

Primary locations: Narre Warren, Pakenham, Bairnsdale, Warragul, Morwell, Berwick, Cranbourne

Outreach locations: Southern Metropolitan and East Gippsland regions

Phone: 1300 946 337

Email/online contact: redresssupport@windermere.org.au

Website: www.windermere.org.au(Opens in a new tab/window)

Operating hours: 8.30am to 5.30pm Monday to Friday