myGov is a secure way to access government services such as the National Redress Scheme online with one login and one password.

Creating a myGov account

To create a myGov account go to my.gov.au(Opens in a new tab/window) and select create account(Opens in a new tab/window). You will be asked to accept the terms and conditions for use and then provide an email address.

If you receive benefits from Services Australia or the Department of Veterans’ Affairs, or lodge your tax return online, you may already have a myGov account.

Enquires about myGov

Contact the myGov helpdesk for help signing in and using your myGov account. Call the myGov helpdesk on 132 307 and select option 1, Mon to Fri 7am to 10pm and Sat to Sun 10am to 5pm.

If you are calling from outside Australia, contact the myGov helpdesk by calling +61 1300 169 468 and select option 1. If you are using a landline to call Australia from overseas, you’ll need to use an international dial out code, followed by this number. Then select option 1.

Accessing the application online

Once you have set up your myGov account, signed in to your existing myGov account, you can access the online application form and submit by following the below steps.

1. click on 'View and link services(Opens in a new tab/window)'
2. select the 'National Redress Scheme'
3. click on 'Start' to get access to the application. You can save it and come back to it whenever you need to
4. when filling in the online application form, please save your progress regularly
5. review your completed online application
6. read the declaration and click on the box next to ‘I agree’
7. scan and upload any supporting documents
8. submit your completed online application. Once submitted, the Scheme will use your myGov digital authentication in place of your written signature and date
9. please print a copy of your completed online application for your records.
    

Tip: Your application for Redress can take time to complete, and the system times out after 15 minutes.  To avoid losing part of your application, you should save your progress regularly, for example every 5 to 10 minutes

Tip: You can type the longer text sections for Part 2 and Part 3 into a word document and cut and paste your response to the online application form. We note that not all word documenting software is compatible with this feature. Please be aware of this.

Getting letters online

To get letters from the Scheme in your myGov Inbox after you have applied online:

1. sign in to myGov using your details, or create a new account
2. click on 'View and link services'
3. select the 'National Redress Scheme'
4. answer or setup your security questions
5. fill in your application details and answer either ‘Use myGov Inbox’ or ‘Use both’ to the question ‘What address should the Scheme use to send you letters?’
6. submit your application
7. the next time we send you a letter it will be to your myGov Inbox.

To get letters sent to in your myGov Inbox after you have applied by paper form

1. when you fill in your paper application check the option to receive your correspondence via myGov Inbox
2. sign in to myGov, or create a new account
3. click on 'View and link services'
4. select the 'National Redress Scheme'
5. answer or setup your Redress security questions
6. click on 'Link your application'
7. type in your Redress ID and Application ID that was given to you from the National Redress Scheme. This would have been when they called you to acknowledge that your application was received
8. we will send all possible letters to you via your myGov inbox, but this is not always possible.  Sometimes you will receive a letter in the post.

See other ways to apply on the ‘How to apply’ page