Young Men's Christian Association of Perth Incorporated
Young Men's Christian Association of Perth Incorporated(1909—)
For your application
The information below will assist you to fill out Part 2 of the Application for Redress.
Counselling for mental wellbeing, anxiety, depression and suicide prevention. 1300 224 636
Confidential information, counselling and support service. 1800 737 732
Counselling service for men with family and relationship concerns. 1300 787 978
Confidential crisis support and suicide prevention services. 13 11 14
Professional counselling for people who are affected by suicide. 1300 659 467
000
Counselling for mental wellbeing, anxiety, depression and suicide prevention.
1300 224 636
Confidential information, counselling and support service.
1800 737 732
Counselling service for men with family and relationship concerns.
1300 787 978
Confidential crisis support and suicide prevention services.
13 11 14
Professional counselling for people who are affected by suicide.
1300 659 467
The information below will assist you to fill out Part 2 of the Application for Redress.
The information below will assist you to fill out Part 2 of the Application for Redress.
The information below will assist you to fill out Part 2 of the Application for Redress.
The information below will assist you to fill out Part 2 of the Application for Redress.
You can call knowmore for redress financial counselling on 1800 605 762.
Redress payments from the National Redress Scheme are treated differently to other government payments. It is important to understand how the redress payment may affect your financial circumstances, including if you receive a Centrelink payment or have any debts. knowmore’s redress financial counsellors can help you with this.
If you are thinking of applying for, have received or expect to receive a payment from the National Redress Scheme, the redress financial counsellors can work with you to:
It is best to seek assistance for information, advice or support before the payment is received, so you can get the most out of your redress payment.
Learn more on knowmore’s financial counselling webpage(Opens in a new tab/window)
knowmore provides free legal advice and practical assistance for survivors of child sexual abuse, in a confidential and supportive environment.
knowmore’s lawyers help with common legal problems for survivors of child sexual abuse. They can:
There are offices in Adelaide, Brisbane, Darwin, Melbourne, Perth and Sydney.
You may want to use your own legal service at your own cost to obtain advice and assistance.
You can call knowmore on 1800 605 762 or TTY: 1800 555 677, then 1800 605 762
National Relay Service: 1800 555 727, then 1800 605 762
Redress Support Services can:
These services have been chosen because they:
You can download or print a complete listing of Redress Support Services, as shown below.
Tip: when printing, select the page range of the state you want to print.
Blue Knot Helpline and Redress Support Service provides trauma-informed culturally safe redress information and referral as well as casework for survivors of institutional childhood sexual abuse.
Our team of experienced trauma counsellors supports survivors considering their options re applying to the Scheme or civil litigation. It also provides end-to-end counselling support through the redress application, outcome, post outcome and Direct Personal Response processes. Applicants receiving casework support work with the same counsellor throughout their redress journey and receive weekly application support or fortnightly outcome support, over the phone or by videoconference.
The process is survivor-led and focusses on safety, trust, and empowering survivors through choice and collaboration, and reflective practice.
Short term counselling support is provided by different members of a team of trauma specialist counsellors between casework appointments, as needed, on the Blue Knot Helpline 7 days per week, over the telephone or web chat. Face-to-face support is not available.
Primary locations: Online and telephone support are delivered nationally in urban, regional and remote areas in every State and Territory.
Phone: 1300 657 380
Email/online contact: redress@blueknot.org.au
Website: blueknot.org.au/survivors/redress-information-application-support(Opens in a new tab/window)
Operating hours: Blue Knot Helpline: 9am to 5pm Monday to Sunday
Beyond Brave offers free and confidential support to individuals and affected family members wishing to participate in the National Redress Scheme.
Beyond Brave can:
Support is offered face-to-face in Queensland, with online and telephone support services available throughout Australia.
Primary locations: Arundel, Loganholme and Strathpine in Queensland
Outreach locations: National via online and telephone, and in Cairns, Townsville, Palm Island, and other areas of North Queensland, including Queensland gaols.
Phone: 1800 272 831 or (07) 5552 3000
Email: redress@bravehearts.org.au
Website: bravehearts.org.au(Opens in a new tab/window)
Operating hours: 8.30am to 4.30pm Monday to Friday
CLAN is a specialist service run by Care Leavers, for Care Leavers and their families. All staff are both Care Leaver informed, and trauma informed. For Care Leavers engaging with the National Redress Scheme, CLAN can offer support throughout the entire Scheme process, including assistance completing the redress application form, support, advocacy and counselling as well as assistance with accessing records.
CLAN offers national telephone counselling and support as well as face-to-face support in Melbourne, Geelong and Bankstown.
Primary locations: Bankstown, NSW. Melbourne and Geelong, Victoria
Outreach locations: National via online and telephone support
Phone: 1800 008 774, (02) 9709 4520 or 0425 204 747
Email/online contact: support@clan.org.au
Website: www.clan.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
CMT provides an independent, specialist social work service in all States and Territories to former British and Maltese child migrants seeking help to address issues of historical institutional abuse, and the loss of family and identity arising from chid migration.
Social workers provide counselling and professional support to those disclosing institutional child sexual abuse, and offer a trauma informed service to assist with preparing applications for the National Redress Scheme.
CMT’s United Kingdom office also provides assistance relating to Australian and the United Kingdom redress schemes for those former child migrants originally sent to Australia but now living overseas.
Services are free, confidential, and completely independent from any of the agencies responsible for the deportation of children through Commonwealth Child Migration schemes.
A National service is provided by telephone, office interviews and outreach visits from our services based in Victoria and Western Australia.
Primary locations: Perth, Western Australia and Melbourne, Victoria
Outreach locations: National cover via outreach visits and telephone support.
Phone: 1800 04 05 09 (Toll free within Australia)
Email: melbourne@cmtrust.org or www.childmigrantstrust.com/contact(Opens in a new tab/window)
Website: www.childmigrantstrust.com(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday, with an emergency telephone service over major national holidays.
The National Sexual Abuse and Redress Support Service is available 24 hours 7 days a week, providing telephone counselling with trauma specialist counsellors. Support includes counselling, information, referrals, and practical support to access the National Redress Scheme. Support and information are also extended to family, friends & colleagues. Trauma specialist counsellors provide debriefing and support to mitigate the risks associated with vicarious trauma for frontline workers involved in the Scheme.
Our national services are provided through telephone and video counselling.
Telephone counselling and redress support are also available for eligible clients who are in correctional facilities.
Primary locations: Telephone support available throughout Australia
Outreach locations: Various locations across NSW can be arranged on request.
Phone: 1800 385 578 (Full Stop Australia) or 1800 211 028 (Sexual Abuse and Redress Support Service Line)
Email: intake@fullstop.org.au
Website: www.fullstop.org.au(Opens in a new tab/window)
Operating hours: The telephone line operates 24 hours a day, 7 days a week. Scheduled video counselling by appointment only.
IGFF is a national charity supporting survivors, families and communities impacted by institutional abuses for over 20 years.
IGFF works closely with Government (all jurisdictions), stakeholders and the survivor community to advocate for systemic change while providing trauma-informed support to survivors, secondary survivors and whistle-blowers with a wrap-around care model.
Every recovery journey is unique.
At IGFF we work collaboratively with survivors to widen their goals and options, ensuring that the voice of the Survivor is central to every step.
These options may include, but are not limited to:
Our services provide a wrap-around model of advocacy and case management, referring survivors to therapeutic care and social welfare supports, fostering connections with the broader community of survivors and advocates Australia-wide.
Our systemic advocacy work reflects survivors’ stories to improve responses, shape procedures and seek accountability.
Primary locations: Docklands
Outreach: National via online and telephone support
Phone: 1300 12 IGFF (1300 12 44 33)
Email/online contact: igff@igff.org.au
Website: igff.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
PWDA provides free, trauma informed and confidential support to people with disability (including mental health) who are considering applying for the National Redress Scheme.
People are supported face-to-face where possible across NSW and Queensland, and nationally by online and telephone support.
Accessible information and disability aware support is provided throughout the entire redress and Direct Personal Response process, including providing information about other options so that you can make informed choices. Assisted and supported referrals to other services are provided if needed.
PWDA can also assist with separate disability advocacy matters.
Our friendly staff are highly experienced in working with people with disability who are survivors of childhood institutional sexual assault, and utilise holistic, trauma informed and capacity building approaches.
Primary locations: Sydney
Outreach locations: Regional and remote areas of NSW, and also Queensland
Phone: 1800 422 015, 0434 692 845, or TTY 1800 422 016
Email/online contact: pwd@pwd.org.au
Website: pwd.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
ADACAS provides advocacy support for people with disability, people experiencing mental ill health and older people. Support is available to assist people with their application to the National Redress Scheme.
Bi-lingual advocates are available who can support clients to access the Scheme in Spanish, Hebrew and Japanese.
Face-to-face and telephone is available, and ADACAS can travel to meet clients within the ACT.
ADACAS provides information and education/awareness-raising about the Scheme, and referrals.
ADACAS is also supporting people to engage with and make their submissions to the Disability Royal Commission in the ACT and the South Coast.
Primary locations: Weston, ACT and Batemans Bay, NSW
Outreach locations: ACT and the South Coast
Phone: (02) 6242 5060
Email/online contact: adacas@adacas.org.au
Website: www.adacas.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
RACR provides casework, practical support, counselling and outreach services to people who have experienced institutionalised child sexual abuse.
The Dhunlung Yarra team are available to support Aboriginal and Torres Strait Islander applicants in a culturally safe way. RACR has expertise in supporting our older generations, people living with disability, in remote areas or who have experienced domestic or family violence.
Support is available before, during and after people make, or consider making, an application to the Scheme. Support is offered through face-to-face, outreach, online, and telephone support.
This includes guidance and practical support to complete an application and other support to help people through their journey with the Scheme.
Services are inclusive and tailored to meet the needs of all people.
Primary locations: ACT and Wagga Wagga, NSW
Outreach locations: Batemans Bay, Bega, Goulburn, Cootamundra, Culcairn, Griffith, Moruya, Temora, Tumut, Young
Outreach services can be provided to other locations upon request.
Phone: 1300 364 277
Email/online contact: Contact — Relationships Australia Canberra and Region (racr.org.au)(Opens in a new tab/window)
Website: www.racr.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.30pm Monday to Friday
Extended hours available until 6.30pm on Tuesdays.
ADACAS provides advocacy support for people with disability, people experiencing mental ill health and older people. Support is available to assist people with their application to the National Redress Scheme.
Bi-lingual advocates are available who can support clients to access the Scheme in Spanish, Hebrew and Japanese.
Face-to-face and telephone is available, and ADACAS can travel to meet clients within the South Coast.
ADACAS provides information and education/awareness-raising about the Scheme, and referrals.
ADACAS is also supporting people to engage with and make their submissions to the Disability Royal Commission in the South Coast.
Primary locations: Batemans Bay, NSW and Weston, ACT
Outreach locations: South Coast and the ACT
Phone: (02) 6242 5060
Email/online contact: adacas@adacas.org.au
Website: www.adacas.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
NEFSS is a confidential, people-centred service, with experienced staff who can refer people to a range of individualised and holistic support services. This includes assisting people to engage with the National Redress Scheme during all the steps of the redress process, including initial enquiries, preparing applications, and ongoing assistance. NEFSS offers information, referrals, advocacy, and provides therapeutic support throughout the process.
NEFSS provides this service in Armidale, Guyra and Walcha Hubs, and the Uralla Community Neighbourhood Centre. Support services are offered by outreach to Tamworth and across the New England North in person or via telephone and other online services.
If you live in New England North-West and have experienced institutional child sexual abuse, please contact us for assistance. NEFSS is a confidential, people-centred service, and our experienced staff can refer you to a range of individualised and holistic support services to ‘walk with you’ throughout your engagement with the Scheme.
Primary locations: Armidale, Guyra, Uralla, and Walcha
Outreach locations: Tamworth and across New England North
Phone: (02) 6772 7243 or 0450 437 068
Email/online contact: redress@familysupport.org.au
Website: www.familysupport.org.au(Opens in a new tab/window)
Operating hours: 9.30am to 4.00pm Monday to Friday
CLAN is a specialist service run by Care Leavers, for Care Leavers and their families. All staff are both Care Leaver informed, and trauma informed. For Care Leavers engaging with the National Redress Scheme, CLAN can offer support throughout the entire National Redress Scheme process, including assistance completing the redress application form, support, advocacy and counselling, as well as assistance with accessing records.
CLAN offers national telephone counselling and support, as well as face-to-face support in Bankstown, Melbourne and Geelong.
Primary locations: Bankstown, NSW. Melbourne and Geelong, Victoria
Outreach locations: National via online and telephone support
Phone: 1800 008 774, (02) 9709 4520 or 0425 204 747
Email/online contact: support@clan.org.au
Website: www.clan.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
The National Sexual Abuse and Redress Support Service is available 24 hours 7 days a week, providing telephone counselling with trauma specialist counsellors. Support includes counselling, information, referrals, and practical support to access the National Redress Scheme. Support and information are also extended to family, friends and colleagues. The trauma specialist counsellors provide debriefing and support to mitigate the risks associated with vicarious trauma for frontline workers involved in the National Redress Scheme.
National services are provided through the telephone line and scheduled video counselling appointments. Face-to-face counselling support is provided in some locations in NSW.
Telephone counselling and redress support are also available for eligible clients who are in correctional facilities.
Primary locations: Balmain, Leichhardt, Liverpool, Penrith, Albury, Lismore, Wyoming
Outreach locations: Various locations across NSW can be arranged on request.
Phone: 1800 385 578 (Full Stop Australia) or 1800 211 028 (Sexual Abuse and Redress Support Service Line)
Email: intake@fullstop.org.au
Website: www.fullstop.org.au(Opens in a new tab/window)
Operating hours: The telephone line operates 24 hours a day, 7 days a week. Scheduled video counselling and face-to-face counselling by appointment only.
Interrelate provides a holistic approach to support clients from the beginning to the end of the National Redress Scheme process. This includes offering information, referral, support and advocacy in completing the application, while also offering therapeutic support throughout the process. Support includes transitioning clients to ongoing counselling and for a direct personal response.
Primary locations: Central West, Far West and Orana, Hunter Valley, Newcastle and Lake Macquarie
Phone: 1300 473 528
Email/online contact: interrelate@interrelate.org.au
Website: www.interrelate.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
Evening and weekend appointments are available if required.
Face-to-face, telephone and online (zoom) appointments are available.
KBHAC is a Stolen Generations’ survivor led Aboriginal Corporation of excellence and a National Disability Insurance Scheme registered provider that has developed a unique survivor led approach to its governance and healing.
Kinchela Boys Home survivors own their stories and healing, leading from a place of self-determination. There is a survivor led approach to organisational governance and practice built on and informed by the guidance and unique insights of survivors. This contributes to the social and emotional wellbeing of survivors, their communities, and cultures.
KBHAC is committed to empowering positive, healthy survivor led support models that enable greater inclusion in community life. These models address the rebuilding and strengthening of identity and family structures. We provide trauma informed supports and person-centred, family focused programs in Sydney and Kempsey. Our focus is Kinchela Boys Home survivors, their descendants and families who live across NSW and inter-state. We also work with other Stolen Generations survivors, their descendants and families and other Aboriginal and non-Indigenous Australians.
Primary locations: Waterloo, Kempsey
Phone: (02) 9051 1690 or (02) 6533 1840
Email/online contact: redress@kbhac.org.au
Website: kinchelaboyshome.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
Link-Up (NSW) supports the healing journeys of those removed, delivering professional, culturally sensitive and confidential research, reunions and Social, Emotional and Wellbeing services to those over the age of eighteen.
Link-Up (NSW) has been supporting Aboriginal people on their healing journeys for over 40 years. We support survivors of child sexual abuse who are thinking about making an application to the National Redress Scheme.
We can:
Primary locations: Ropes Crossing
Outreach locations: All areas in NSW
Phone: (02) 7227 1443
Email/online contact: Linkup@nsw.link-up.org.au
Website: www.linkupnsw.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 4.30pm Monday to Friday
PWDA provides free, trauma informed and confidential support to people with disability (including mental health) who are considering applying for the National Redress Scheme.
People are supported face-to-face where possible across NSW and Queensland, and nationally by online and telephone support.
Accessible information and disability aware support is provided throughout the entire redress and Direct Personal Response process, including providing information about other options so that you can make informed choices. Assisted and supported referrals to other services are provided if needed.
PWDA can also assist with separate disability advocacy matters.
Our friendly staff are highly experienced in working with people with disability who are survivors of childhood institutional sexual assault, and utilise holistic, trauma informed and capacity building approaches.
Primary locations: Sydney
Outreach locations: Regional and remote areas of NSW, and also Queensland
Phone: 1800 422 015, 0434 692 845, or TTY 1800 422 016
Email/online contact: pwd@pwd.org.au
Website: pwd.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
RACR provides casework, practical support, counselling and outreach services to people who have experienced institutionalised child sexual abuse.
The Dhunlung Yarra team are available to support Aboriginal and Torres Strait Islander applicants in a culturally safe way. RACR has expertise in supporting our older generations, people living with disability, in remote areas or who have experienced domestic or family violence.
Support is available before, during and after people make, or consider making, an application to the Scheme. Support is offered through face-to-face, outreach, online, and telephone support.
This includes guidance and practical support to complete an application and other support to help people through their journey with the Scheme.
Services are inclusive and tailored to meet the needs of all people.
Primary locations: Wagga Wagga, NSW and ACT
Outreach locations: Batemans Bay, Bega, Goulburn, Cootamundra, Culcairn, Griffith, Moruya, Temora, Tumut, Young
Outreach services can be provided to other locations upon request.
Phone: 1300 364 277
Email/online contact: Contact — Relationships Australia Canberra and Region (racr.org.au)(Opens in a new tab/window)
Website: www.racr.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.30pm Monday to Friday
Extended hours available until 6.30pm on Tuesdays.
Wattle Place provides trauma informed support, counselling, casework, information and referral for people who experienced child sexual abuse in an institution. This includes providing support to people thinking about applying to the National Redress Scheme.
The Wattle Place team have over 10 years’ experience supporting people whose lives have been affected by child sexual abuse and experienced ‘care’ in institutions, orphanages, children’s homes and foster homes.
If you feel Wattle Place is the right service for you, we can support you to complete an application to the Scheme if you choose, while also offering therapeutic supports throughout. Support can also include assisting to access counselling in your local area.
Support at Wattle Place is available throughout your interaction with the Scheme including support while accessing a Direct Personal Response.
How we support is up to you, face-to-face, telephone, online and through outreach services.
Wattle Place is located in Parramatta, with outreach services available in other areas of NSW.
Please contact us to discuss options of Wattle Place visiting you in your region or connecting with local services to support you.
Primary locations: Parramatta
Outreach locations: Regional locations across NSW, including Aged Care Residences, Hospitals, and correctional facilities (for people who are eligible)
Phone: 1800 663 844 (Freecall in NSW) or (02) 8837 7000 (outside NSW)
Email/online contact: wattleplace@ransw.org.au
Website: www.wattleplace.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
Rosie’s Place is a counselling and support service for children, young people and their families who have been subjected to violence. Specifically sexual assault and domestic violence.
Rosie’s Place is also a Redress Support Service and can support people who have been impacted by institutional child sexual abuse through all steps of the redress application process. This is from the initial enquiry, preparing applications, as well as post-application support.
Rosie’s Place offers both face-to-face and phone support and can provide outreach services within the Greater Sydney and Blue Mountains regions.
Rosie’s Place is located in the Rooty Hill area and our core counselling work covers the Blacktown Local Government Area and the Hills District.
Primary locations: Blacktown
Outreach locations: Greater Sydney areas including Blue Mountains
Phone: (02) 9625 2599
Email/online contact: info@rosiesplace.org.au
Website: www.rosiesplace.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
SAMSN is a not-for profit charity co-founded by male survivors, for male survivors and their supporters.
SAMSN provides professional and peer support for male survivors of child sexual abuse who are considering engaging with the National Redress Scheme. SAMSN provides support through individual planned support, counselling, eight-week support groups and monthly drop-in meetings. Support at SAMSN is available before, during and after completing a National Redress Scheme application. This includes ongoing assistance after an outcome has been determined.
All male survivors of child sexual assault should know that the abuse was not their fault and that healing and recovery is possible. Regardless of ethnicity, sexual orientation, age or religion, any man, including all expressions of male gender identity, can contact SAMSN for support. All our services for survivors and supporters are free.
SAMSN is currently able to offer services to male survivors in NSW who are eligible for the National Redress Scheme. Support is available face-to-face in the Parramatta office or via telehealth.
Primary locations: Parramatta
Outreach locations: NSW
Phone: (02) 8355 3711 or 1800 472 676
Email/online contact: support@samsn.org.au
Website: www.samsn.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
Peer Support Phone Line (on either of the above numbers) Tuesday and Thursday 6.00pm to 9.00pm
The Buttery offers free and confidential trauma-informed support to individuals and affected family members who are engaged in both Alcohol and Other Drugs services and the National Redress Scheme through face-to-face, telephone and online supports.
The Buttery can provide information about the Scheme, assistance with the application process and advocacy.
The Buttery offers face-to-face, telephone and online counselling and casework for those engaging with the Scheme.
Primary locations: Northern, Mid North Coast and Hunter Region.
Face-to-face support is offered from offices located at Binna Burra, Byron Bay, Tweed Heads, Broadwater, and Lismore
Phone: (02) 6687 1111
Email/online contact: intake@buttery.org.au
Website: www.buttery.org.au(Opens in a new tab/window)
Operating hours: 8.30pm to 4.30pm Monday to Friday
The Women’s Cottage assists women through all stages of the National Redress Scheme process. We will answer your questions about the Scheme and how to go about making an application. We can help you prepare an application or find the support you need to get ready to make an application. We can come to you or meet you at a service you already know. And we can work over the phone or online. We go at your pace and stay beside you as long as needed. Videos on our website talk more about what we offer. You are also welcome to join in groups for women going through the redress process, if interested.
The Women’s Cottage can also assist clients to access local support services before, during and after their application.
Initial contact support and referral will also be provided for men as needed.
We are strongly committed to COVID-19 safety.
Primary locations: Richmond
Outreach locations: Our service covers Parramatta to Lithgow, including the Blue Mountains and Hawkesbury.
We are very flexible and can meet you at your home or a place that suits you. We can also talk on the telephone or online if you prefer that.
We can also assist women outside of this area over the phone or online.
Phone: 0488 054 931, 0488 053 365, or (02) 4578 4190
Email/online contact: redressadmin@womenscottage.org.au.
Website: www.womenscottage.org.au(Opens in a new tab/window)
Operating hours: 9.30 am to 4.00pm Monday to Friday
The WASH house is a community-based resource centre for women in the Blacktown Local Government Area. Our purpose is to reduce the impact of poverty, social disadvantage and violence in the lives of women and girls. We do this through the provision of women-centred, quality, culturally sensitive and accessible services.
We envisage a community in which women exercise equal rights, choose their own destiny and live in a safe environment for themselves and their family. We work towards realising this vision by providing information, referral, community engagement, community education, crisis counselling, domestic and family violence support services, wellbeing and inclusion programs.
Primary locations: Blacktown, Mount Druitt
Outreach locations: Outer West and Blue Mountains.
Physical location may be explored as per need and service demand.
Phone: (02) 9677 1962
Email/online contact: admin@washhouse.org.au
Website: www.washhouse.org.au(Opens in a new tab/window)
Operating hours: 8:30am to 4.30pm Monday to Friday
Support appointments after hours may be possible where circumstances permit.
Relationships Australia Northern Territory provide free support for people considering an application to the National Redress Scheme. We can help before, during or after an application has been made. This includes:
Interpreter services are available if needed.
Primary locations: Darwin, Alice Springs, Katherine and Tennant Creek (appointment-based only).
Outreach locations: All other rural and remote locations: video, telephone and online services, as well as the possibility for outreach trips. Please contact Relationships Australia Northern Territory for specific information around outreach locations.
Phone: 1300 364 277
Email/online contact: asssintake@ra-nt.org.au
Website: nt.relationships.org.au(Opens in a new tab/window)
Operating hours: 8.30am to 5.00pm Monday to Friday
Beyond Brave offers free and confidential support to individuals and affected family members wishing to participate in the National Redress Scheme.
Beyond Brave can:
Support is offered face-to-face in Queensland, with online and telephone support services available throughout Australia.
Primary locations: Arundel, Loganholme and Strathpine
Outreach locations: Cairns, Townsville, Palm Island, and other areas in North Queensland, including gaols. National via online and telephone support.
Phone: 1800 272 831 or (07) 5552 3000
Email: redress@bravehearts.org.au
Website: bravehearts.org.au(Opens in a new tab/window)
Operating hours: 8.30am to 4.30pm Monday to Friday
RAATSICC provides free, culturally safe and informed support and assistance for people engaging with the National Redress Scheme.
Staff assist with understanding the redress process, assist with redress applications, actively assist applicants to obtain a Direct Personal Response, provide support to people to access Counselling and Psychological Care and provide warm referrals as required.
RAATSICC assists all Australians specialising in culturally appropriate supports for First Nations people.
Support is offered through face-to-face support, counselling and referrals.
Primary locations: Cairns
Outreach locations: Far North Queensland, Cape York
Phone: (07) 4030 0900 or 1300 663 411
Email: Redress1@raatsicc.org.au
Website: www.raatsicc.org.au(Opens in a new tab/window)
Operating hours: 8.30am to 5.00pm Monday to Friday
CASV supports women living in the Queensland regions of Logan, Redlands, Beenleigh and Beaudesert in relation to the National Redress Scheme.
CASV provide:
Support is offered through face-to-face, phone and videoconferencing.
Primary locations: Logan Central, Cleveland
Outreach locations: Redland Bay Islands, Beaudesert and Beenleigh can be arranged upon request.
Phone: 07 3808 3299
Email: admin@casv.org.au
Website: www.casv.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday, Wednesday, Thursday, Friday. 1.00pm to 5.00pm Tuesday
Link-Up (Qld) Aboriginal Corporation is a state wide service that supports the healing journeys of Aboriginal and Torres Strait Islander people who have been separated from their families and cultures through forced removal, fostering, adoption and/or institutionalisation.
Redress Support Service assistance and counselling support is available to individuals who are eligible for the National Redress Scheme.
Link-Up (Qld)’s focus is to support and assist clients and community by working together as a trauma informed workplace providing a professional, confidential, and culturally sensitive service addressing historical institutional trauma.
Primary locations: Woolloongabba, Brisbane, Cairns
Phone: 07 3638 0411 Free call: 1800 200 855
Email/online contact: contact@link-upqld.org.au
Website: www.link-upqld.org.au(Opens in a new tab/window)
Operating hours: 8.00am to 4.00pm Monday to Friday
Lotus Place, a program of Micah Projects, is a dedicated support service and resource centre for people who experienced abuse in an institutional setting including out-of-home care.
Lotus Place provides:
Lotus Place strives to support individuals to exercise choice in the pursuit of justice and healing. National Redress Scheme applicants may be supported throughout the entirety of the process from considering one’s options, assist to draft and submit the application and support during the Direct Personal Response and counselling options provided by the Scheme.
Primary locations: Southeast, Stones Corner, North Queensland, Townsville, Central Queensland, Rockhampton
Phone: (07) 3036 4490
Email: redress@micahprojects.org.au
Website: www.lotusplace.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
Murrigunyah Family & Cultural Healing Centre is a community based sexual assault support service established (1997) and controlled by Aboriginal and Torres Strait Islander women of Logan City. We work from a holistic and cultural perspective supporting the social, emotional & spiritual interests of Aboriginal and Torres Strait Islander clients and families. We also offer trauma informed counselling using a narrative counselling technique.
All client services are free. Our centre is a safe and supportive space with appropriately qualified staff to assist clients and community. People can access our service directly or be referred by other services.
Primary locations: Woodridge
Phone: (07) 3290 4254
Email: admin@murrigunyah.org.au
Website: www.murrigunyah.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
PWDA provides free, trauma informed and confidential support to people with disability (including mental health) who are considering applying for the National Redress Scheme.
People are supported face-to-face where possible across NSW and Queensland, and nationally by online and telephone support.
Accessible information and disability aware support is provided throughout the entire redress and Direct Personal Response process, including providing information about other options so that you can make informed choices. Assisted and supported referrals to other services are provided if needed. PWDA can also assist with separate disability advocacy matters.
Our friendly staff are highly experienced in working with people with disability who are survivors of childhood institutional sexual assault, and utilise holistic, trauma informed and capacity building approaches.
Primary locations: Sydney
Outreach locations: Regional and remote areas of NSW, and also Queensland
Phone: 1800 422 015, 0434 692 845, or TTY 1800 422 016
Email/online contact: pwd@pwd.org.au
Website: pwd.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
Relationships Australia Queensland provides information, advice, referral, counselling and support for people engaging with the National Redress Scheme, through face-to-face support, counselling, information and referrals, and telephone support.
Primary locations: Eight Mile Plains, Spring Hill, Maroochydore, Morayfield, Gympie, Maryborough, Townsville
Outreach locations: Telephone and virtual support is available in other areas of Queensland.
Phone: 1800 552 127 or 1300 364 277
Email: generalenquiries@raq.org.au
Website: www.raq.org.au(Opens in a new tab/window)
Operating hours: 8.00am to 8.00pm Monday to Friday, 10.00am to 4.00pm Saturday
TASC assists people who have experienced inequity, injustice and discrimination to seek justice through our legal, advocacy and social work services.
TASC can assist people who have experienced institutional child sexual abuse to understand, engage with and apply to the National Redress Scheme. TASC also provides counselling and local referrals during this process.
Primary locations: Toowoomba, Roma
Outreach locations: Dalby, Chinchilla, Miles and Roma
If you live in another location please check with us as we may travel to your area.
Phone: (07) 4616 9700
Email: reception@tascnational.org.au
Website: www.tascnational.org.au(Opens in a new tab/window)
Operating hours: 8.30am to 4.30pm Monday to Friday
Nunkuwarrin Yunti is the Aboriginal Community Controlled Health Service (ACCHO) within the greater metropolitan region of Adelaide. It was initiated in the 1960s by the late Mrs. Gladys Elphick, who founded the Council of Aboriginal Women of South Australia, one of the first Aboriginal organisations in South Australia.
Nunkuwarrin Yunti has more than 50 years’ experience promoting and providing holistic care for Aboriginal people that promotes culturally centred preventive, curative, and restorative health care. This is demonstrated through a commitment to ensuring that the Aboriginal Community receive the help and support they need through a context of deeply and inherently understanding the ongoing impacts of colonisation (such as intergenerational trauma, disadvantage, and racism), while also celebrating and championing the strengths and resilience of Aboriginal people and culture. Nunkuwarrin Yunti, through the National Redress Scheme, also provides acknowledgement and support to people who experienced institutional child sexual abuse.
Primary locations: Adelaide, Elizabeth Downs, Christies Beach
Outreach locations: Across South Australia on an as needs basis
Phone: (08) 8254 5300
Email: nunku@nunku.org.au
Website: nunku.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
Elm Place at Relationships Australia South Australia supports people who are wishing to access the National Redress Scheme. The service provides free, individualised, non-judgemental, confidential, and culturally appropriate casework, counselling and advocacy.
The service assists survivors to:
Elm Place provides state-wide services with offices available in the Adelaide CBD, Marion, Salisbury, Port Adelaide and Berri, with state wide regional visits available upon negotiation. Elm Place also works with survivors in all South Australian gaols, via phone and face-to-face appointments.
Primary locations: Adelaide, Marion, Salisbury, Hindmarsh
Outreach locations: Mount Gambier, Limestone Coast, Fleurieu Peninsula, Mount Barker/Murray Bridge, Riverland, Gawler/Barossa, Yorke Peninsula, Port Augusta/Port Pirie/Whyalla, Eyre Peninsula (Port Lincoln, Ceduna), Coober Pedy.
Outreach locations are visited every three months. Ongoing support provided via telephone and telehealth appointments to clients located regionally.
Phone: 1800 998 187
Email: redress@rasa.org.au and elmplace@rasa.org.au
Website: elmplace.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday (excluding public holidays)
SACID provides free and confidential support to people with intellectual disability to engage with the National Redress Scheme. Our service ensures that people with intellectual disability are able to access and understand information about the scheme. Our service also supports people with intellectual disability through the application process, links them to necessary supports and services, and connects them with opportunities to build their resilience. Our service is based in Adelaide, with outreach services available in Mount Gambier and Port Augusta.
Primary locations: Hilton
Outreach locations: Mount Gambier and Port Augusta. May be able to travel to surrounding areas including Whyalla on request.
Phone: (08) 8352 4416
Email: admin@sacid.org.au
Website: www.sacid.org.au(Opens in a new tab/window)
Operating hours: 8.30am to 4.30pm Monday to Friday
VSS is a non-government, community-based and trauma informed organisation that provides free and confidential, therapeutic (counselling), and practical support to survivors of institutional child sexual abuse and their engagement with the National Redress Scheme. Our experienced and trained staff are client focussed and provide information about the Scheme, support during the application process and direct personal response, referrals to knowmore Legal Service, advocacy, and support to contact and liaise with stakeholders and other relevant services. VSS provides safe and culturally appropriate support to survivors from a range of diverse backgrounds. We provide services over the phone, virtually or face-to-face.
Primary locations: Adelaide
Outreach locations: VSS attends various ad hoc locations in the greater Adelaide area to allow ease of access for clients remote from the Adelaide CBD to attend face-to- face sessions.
Regular planned outreach is planned to South Australia’s regional areas and includes face-to-face visits with clients in these areas as requested.
Phone: 1800 842 846
Email: rss@victimsa.org
Website: www.victimsa.org(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
Relationships Australia Tasmania provides a free service for people engaging with the National Redress Scheme.
Relationships Australia Tasmania provides face-to-face support, trauma informed counselling, information and referral services from its three offices in New Town, Launceston and Devonport.
Relationships Australia Tasmania also provides outreach services and telephone support as appropriate.
Primary locations: Hobart, Launceston, Devonport
Outreach locations: Outreach services can be provided to other locations upon request.
Phone: 1300 364 277
Email/online contact: Relationships Australia Tas Signup (signupform.info)(Opens in a new tab/window)
Website: tas.relationships.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
SASS is a free and confidential support service for people of all ages who have been affected by any form of sexual violence. Our general counselling service operates in Southern Tasmania. We provide information and support to professionals and offer a range of training workshops and education sessions throughout Tasmania.
We also provide Redress Support Services across Tasmania. This service provides free, confidential and practical support and information to people who experienced sexual abuse as children while in an institution.
Primary locations: New Town, Huonville, South Burnie
Outreach locations: Northern Tasmania and the North West Coast, East Coast, Central Highlands and Southern Midlands region
Phone: (03) 6231 0044
Email/online contact: admin@sass.org.au
Website: www.sass.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
‘Neena Lenna’ Tasmanian Aboriginal Redress Support Service is a free, confidential and practical support service across Lutruwita /Tasmania for Aboriginal people who have experienced sexual abuse as children while in an institution.
Primary locations: Kingston, Cygnet, Hobart
Outreach locations: Southern Tasmania, Northern Tasmania, Flinders Island & Cape Barren Island
Phone: (03) 6295 0004
Email/online contact: https://setac.org.au/contact-us(Opens in a new tab/window)
Website: setac.org.au(Opens in a new tab/window)
Operating hours: 8.30am to 4.30pm Monday to Friday
CLAN is a specialist service run by Care Leavers, for Care Leavers and their families. All staff are both Care Leaver informed, and trauma informed. For Care Leavers engaging with the National Redress Scheme, CLAN can offer support throughout the entire Scheme process, including assistance completing the redress application form, support, advocacy and counselling as well as assistance with accessing records.
CLAN offers national telephone counselling and support as well as face-to-face support in Melbourne, Geelong and Bankstown.
Primary locations: Melbourne and Geelong, VIC. Bankstown, NSW.
Outreach locations: National via online and telephone support
Phone: 1800 008 774, (02) 9709 4520 or 0425 204 747
Email/online contact: support@clan.org.au
Website: www.clan.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
CMT provides an independent, specialist social work service in all States and Territories to former British and Maltese child migrants seeking help to address issues of historical institutional abuse, and the loss of family and identity arising from chid migration.
Social workers provide counselling and professional support to those disclosing institutional child sexual abuse, and offer a trauma informed service to assist with preparing applications for the National Redress Scheme.
CMT’s United Kingdom office also provides assistance relating to Australian and the United Kingdom redress schemes for those former child migrants originally sent to Australia but now living overseas.
Services are free, confidential, and completely independent from any of the agencies responsible for the deportation of children through Commonwealth Child Migration schemes.
A National service is provided by telephone, office interviews and outreach visits from our services based in Victoria and Western Australia.
Primary locations: Hawthorn, Victoria and Victoria Park, Western Australia
Outreach locations: Victoria and Western Australia. National via online and telephone support.
Phone: 1800 04 05 09 (Toll free within Australia)
Email: melbourne@cmtrust.org
Website: www.childmigrantstrust.com(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday, with an emergency telephone service over major national holidays.
Connecting Home provides culturally safe National Redress support to Stolen Generations and their families through a holistic support service.
The support provided is state wide with workers who will assist and support people throughout the process of applying for the National Redress Scheme as well as supports beyond accessing the Scheme.
Connecting Home workers will also seek to provide and connect participants of the Scheme to cultural healing services as well as mainstream healing services. This service provision will be catered around the healing journey of the individual and their family.
Primary locations: Epping
Outreach locations: Outreach services can be provided to other locations across Victoria.
Phone: (03) 8679 0777
Email/online contact: administration@connectinghome.org.au
Website: connectinghome.org.au(Opens in a new tab/window)
Operating hours: 8.30am to 5.00pm Monday to Friday
Drummond Street Services offers free, confidential support to anyone considering applying to the National Redress Scheme. Redress is an alternative to seeking compensation through the courts. It was created in response to the Royal Commission into Institutional Responses to Child Sexual Abuse. Our service can assist in the process of making an application as well as providing practical and emotional support.
Drummond Street Services also provides support for survivors and families and loved ones of institutional child sexual abuse.
People can be seen in one of Drummond Street’s service locations including: Carlton, Coburg, Collingwood, Hoppers Crossing, Epping, Wyndham, and Geelong. Sessions can be provided remotely via zoom or audio call.
Primary locations: Carlton, Coburg, Collingwood, Hoppers Crossing, Epping, Wyndham, Geelong.
Outreach locations: Outreach services can be provided to other locations upon request.
Phone: (03) 9663 6733
Email/online contact: redress@ds.org.au
Website: ds.org.au/life-support-institutional-abuse(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday. After hours sessions available Tuesday and Wednesday evenings.
IGFF is a national charity supporting survivors, families and communities impacted by institutional abuses for over 20 years.
IGFF works closely with Government (all jurisdictions), stakeholders and the survivor community to advocate for systemic change while providing trauma-informed support to survivors, secondary survivors and whistle-blowers with a wrap-around care model.
Every recovery journey is unique.
At IGFF we work collaboratively with survivors to widen their goals and options, ensuring that the voice of the Survivor is central to every step.
These options may include, but are not limited to:
Our services provide a wrap-around model of advocacy and case management, referring survivors to therapeutic care and social welfare supports, fostering connections with the broader community of survivors and advocates Australia-wide.
Our systemic advocacy work reflects survivors’ stories to improve responses, shape procedures and seek accountability.
Primary locations: Docklands
Outreach: National via online and telephone support
Phone: 1300 12 IGFF (1300 12 44 33)
Email/online contact: igff@igff.org.au
Website: igff.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
Loddon Campaspe Multicultural Services is a not-for-profit organisation that empowers people from migrant and refugee backgrounds to participate fully in Australia society. We are an ethnic communities council run by and for multicultural services.
Our focus is on supporting people from culturally diverse backgrounds to access the National Redress Scheme. We have expertise in providing culturally safe support to people from migrant and refugee communities.
Our staff speak a number of languages including Karen, Dinka, Dari, Farsi, Hazaraghi, Spanish, Mandarin, Bahasa Malaysia, Hakka, Bahasa Indonesian, French, Italian and Arabic.
Coverage of Loddon Campaspe region of Central Victoria.
Primary locations: Bendigo
Outreach locations: Central Victoria
Phone: (03) 5441 6644
Email/online contact: info@lcms.org.au
Website: www.lcms.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
Open Place offers free support for Forgotten Australians who are applying for, or thinking of applying for, redress through the National Redress Scheme.
In Victoria, Forgotten Australians are described as Australians who spent all or part of their childhood in a children’s home or orphanage prior to 1990. Adults who, as children, were placed in Victorian out-of-home care services for more than 6 months prior to 1990 are eligible for Open Place services. This includes Forgotten Australians, Child Migrants and members of the Stolen Generations, even if they now live interstate.
Our service aims to help make the redress process as accessible and stress-free as possible.
If you have any questions about the application process, get stuck with the form, or have other challenges that are making it hard to apply, please send us an online enquiry or phone us and ask to talk to our National Redress Scheme support team.
Primary locations: Richmond
Outreach locations: Outreach visits are available throughout regional Victoria by appointment
Phone: 1800 779 379
Email/online contact: info@openplace.org.au
Website: www.relationshipsvictoria.org.au/open-place(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
Relationships Australia Victoria’s Redress Support Service offers flexible, timely and transparent practical and emotional support to people engaging with the National Redress Scheme.
Practical support includes providing information about the Scheme and assistance to complete the Scheme’s application form, case management, and advocacy services to access other services such as legal and financial counselling or other community services.
Emotional support includes providing therapeutic assistance to deal with the emotional impacts of applying for the Scheme, including the traumatic memories that are often triggered as they are revisited during the process. This therapeutic assistance offers empathic listening, and strategies to manage the impacts of trauma.
Relationships Australia Victoria works across Victoria, through phone support, face-to-face and online appointments in centres and outreach locations, to ensure accessibility for people across Australia who are engaging with the Scheme.
Primary locations: Across Victoria
Outreach locations: Across Victoria
Phone: 1800 052 674
Email/online contact: redress@rav.org.au
Website: www.rav.org.au/redress(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
Windermere is a Victorian state-wide access point for victim survivors of historical institutional childhood sexual assault. Windermere’s support workers will provide rapid access to information about the National Redress Scheme and assist in identifying individual support needs.
Windermere’s service focus is to provide a trauma informed listening ear, clarify next steps and streamline the process for survivors who may benefit from a support person walking alongside them.
Windermere can provide ongoing support via telehealth and / or outreach to meet with survivors in the East Gippsland, Baw Baw, Latrobe and Wellington regions of Gippsland Victoria, and the Outer Eastern and Southern Metropolitan regions of Greater Melbourne. Windermere will also link survivors to their local Redress Support Service where appropriate, and other services that may be required according to their individual support plan.
Where Windermere is the primary service providing ongoing support, our response will include support to complete the Redress application, advocacy, and case coordination.
Primary locations: Narre Warren, Pakenham, Bairnsdale, Warragul, Morwell, Berwick, Cranbourne
Outreach locations: Southern Metropolitan and East Gippsland regions
Phone: 1300 946 337
Email/online contact: redresssupport@windermere.org.au
Website: www.windermere.org.au(Opens in a new tab/window)
Operating hours: 8.30am to 5.30pm Monday to Friday
AFLS is providing a free, confidential, and culturally appropriate service to Aboriginal and Torres Strait Islander survivors of institutional child sexual abuse who may be considering applying to the National Redress Scheme.
AFLS has lawyers and social workers who will provide you with information about the National Redress Scheme and the application process. AFLS will assist you and support you through all stages of the process including providing you with warm referrals to other services where required, assisting you to access counselling and psychological care and support you in receiving a direct personal response.
AFLS can assist Aboriginal and Torres Strait Islander survivors who live in the Perth Metropolitan area, the Midwest Region and Gascoyne Region.
Primary locations: Perth
Outreach locations: Gascoyne and Midwest
Phone: (08) 9355 1502
Email/online contact: redress@afls.org.au
Website: www.afls.org.au(Opens in a new tab/window)
Operating hours:
8:30am to 4:30pm Monday to Thursday
8:30am to 12:00pm Friday
CMT provides an independent, specialist social work service in all States and Territories to former British and Maltese child migrants seeking help to address issues of historical institutional abuse, and the loss of family and identity arising from chid migration.
Social workers provide counselling and professional support to those disclosing institutional child sexual abuse, and offer a trauma informed service to assist with preparing applications for the National Redress Scheme.
CMT’s United Kingdom office also provides assistance relating to Australian and the United Kingdom redress schemes for those former child migrants originally sent to Australia but now living overseas.
Services are free, confidential, and completely independent from any of the agencies responsible for the deportation of children through Commonwealth Child Migration schemes.
A National service is provided by telephone, office interviews and outreach visits from our services based in Victoria and Western Australia.
Primary locations: Victoria Park, Western Australia and Hawthorn, Victoria
Outreach locations: Western Australia and Victoria. National via online and telephone support.
Phone: 1800 04 05 09 (Toll free within Australia)
Email: melbourne@cmtrust.org or www.childmigrantstrust.org/contact(Opens in a new tab/window)
Website: www.childmigrantstrust.com(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday, with an emergency telephone service over major national holidays
Kimberley Community Legal Services (KCLS) provides free, culturally appropriate and confidential support to anyone considering applying for the National Redress Scheme.
Primary locations: Broome and Kununurra
Outreach locations: Regular outreach to Derby, Halls Creek, Warmun and Wyndham. Occasional outreach to Balgo, Bililuna, Fitzroy Crossing, Kalumburu, Mulan and Mt Barnett.
Phone: Kununurra: (08) 9169 3100, Broome: (08) 9192 5177 or 1800 686 020 (Freecall)
Email/online contact: office@kcls.org.au
Website: www.kcls.org.au(Opens in a new tab/window)
Operating hours: 8.30am to 4.30pm Monday to Friday
Kimberley Stolen Generation Aboriginal Corporation (KSGAC) provides support to survivors of institutional child sexual abuse through the National Redress Scheme living in the West Kimberley Region of Western Australia.
Primary locations: Broome
Outreach locations: Dampier Peninsula (Beagle Bay, Djarindjin/Lombadina, One Arm Point), Bidyadanga, Derby and surrounding communities and Fitzroy Crossing and Fitzroy Valley
Phone: (08) 9093 6502 or 1800 830 338 (Freecall)
Email/online contact: reception@ksgac.com.au or redressofficer1@ksgac.com.au
Website: www.kimberleystolengeneration.com.au(Opens in a new tab/window)
Operating hours: 8.00am to 4.30pm Monday to Friday
Pilbara Community Legal Service provides free, culturally appropriate and confidential support to anyone considering applying for the National Redress Scheme.
Primary locations: Karratha and Roebourne
Outreach locations: Pilbara region
Phone: (08) 9185 5899
Email/online contact: admink@pcls.net.au
Website: www.pcls.net.au(Opens in a new tab/window)
Operating hours: 8.00am to 4.00pm Monday to Friday
Relationships Australia WA offers free and confidential support to anyone considering applying to the National Redress Scheme, including:
If you are unable to visit us or live in a rural or regional area, Relationships Australia WA may be able to visit you, or provide support over the phone.
Relationships Australia WA provides face-to-face support, counselling, information and referrals, outreach services and telephone support. Services includes culturally-appropriate supports for Indigenous Australians.
Primary locations: Perth, West Leederville, Fremantle, Gosnells, Joondalup, Kwinana, Mandurah, Midland, Bunbury, Albany
Outreach locations: Midwest, Gascoyne, Murchison Regions including: Carnarvon, Meekatharra, Mt Magnet, Dongara, Jurien Bay, Three Springs, Morawa, Mandurah Peel Region and Bunbury Harvey Region
Phone: 1800 491 777
Email/online contact: Redress.support@relationshipswa.org.au
Operating hours: 9.00am to 5.00pm Monday to Friday (excluding public holidays)
The Tuart Place support service for the National Redress Scheme is located within a specialist agency for survivors of institutional child abuse. Tuart Place’s clients include Care Leavers, Forgotten Australians, Former Child Migrants, members of the Stolen Generations, and people who experienced abuse in foster care.
Tuart Place is a free, confidential service with qualified, highly experienced and supportive staff. Tuart Place provide timely, wrap-around support, including: information and guidance; assistance to prepare and submit applications; and support throughout the assessment and outcome process, including as Assistance Nominee.
Established in 2010, Tuart Place also offers trauma-informed counselling; phone and online support; and warm referrals to legal, financial and other services. Tuart Place is a ‘one-stop-shop’ with a range of other services, including a drop-in centre; therapeutic support groups; literacy and IT help; life skills sessions and supported access to records.
Primary locations: Fremantle.
Outreach locations: Phone outreach service is available across Australia and overseas. Tuart Place can also connect with you by video call or email.
Phone: (08) 6140 2380 or 1800 619 795 (Freecall)
Email/online contact: admin@tuartplace.org
Website: www.tuartplace.org(Opens in a new tab/window)
Operating hours: 8.30am – 4.30pm Monday to Thursday (excluding public holidays)
Yorgum provides a culturally safe range of support to Aboriginal people who are thinking about applying for the National Redress Scheme.
These supports include:
Yorgum, also provides counselling to Redress clients. Counselling for Redress clients is always undertaken at their pace.
Primary locations: Perth
Outreach locations: Great Southern, Wheatbelt and Goldfields
Phone: 1800 469 371
Email/online contact: phart@yorgum.org.au
Website: www.yorgum.org.au(Opens in a new tab/window)
Operating hours: 9.00am to 5.00pm Monday to Friday
Free and confidential Redress Support Services are there to support and guide you throughout your engagement with the National Redress Scheme. They can help you understand the Scheme, talk about feelings, and guide you throughout the application process.
Explore all Redress Support Services
There is also a free and confidential service that can provide support for legal and financial matters.
If you need immediate support, this is available through these free 24-hour phone services:
A benefit for a named institution choosing to join the National Redress Scheme includes being released from any potential future civil claims relating to abuse for which they are found responsible by the Scheme and where the applicant has accepted the offer of redress.
The Scheme understands receiving a notification that your institution has been named in one or more applications can be unexpected and distressing. It is important to note there is no presumption that your institution is responsible for abuse detailed in any redress applications. If you choose to join the National Redress Scheme, further information will be collected from your institution to verify the application, so that it can be considered by the Independent Decision Maker.
The National Redress Scheme will work closely with you to answer any questions or queries you may have and ensure you are provided with the necessary information to make an informed decision moving forward. The Scheme will assist your institution through the onboarding process and confirm your institution meets the Scheme’s legislative requirements.
An institution can contact the National Redress Scheme directly for further information to support the onboarding process by emailing redressinstitutions@dss.gov.au
If your institution has been named in an application the Scheme will send you a notification asking you to join the Scheme. If your institution has not been named in application and would like to know more about the Scheme and the steps required to join, you can contact redressinstitutions@dss.gov.au for further information.
If named in an application, your institution will be provided a 6 month onboarding deadline from the date of first formal contact with the Scheme. The Scheme is survivor-focused, and the time frames have been set to enable an applicant to receive an outcome as soon as possible after submitting an application.
Your institution will be assigned a Relationship Manager, who will be your first point of contact in the Scheme, and can provide information and consult with specialised members of the Scheme to answer specific, technical questions regarding finance or legislation. Your Relationship Manager will work through the process step-by-step with you to ensure timely response to all requirements. Some of the steps required to join the scheme include:
Once this process is completed, your institution will be advised if you meet the legal requirements to participate in the Scheme. You will be asked if you wish to continue to the onboarding stage to participate.
After all onboarding steps are completed, the Minister for Social Services will make a Declaration that the institution is participating in the Scheme.
Should an institution that has been named in an application choose not to join the Scheme within the 6 month timeframe, the Government has introduced financial consequences, with the aim of encouraging institutions to join the Scheme.
These consequences include:
There is a growing trend in publicly named institutions becoming the focus of adverse scrutiny of community members in mainstream and social media when choosing to not participate in the Scheme. This public attention reflects community sentiment about non-participation in the Scheme as an outward facing sign the organisation does not take child protection and child safety seriously.
It is important to note survivors who have applied to the Scheme often choose to do so as it is a more trauma informed process than a potential lengthy traumatic civil action. Redress enables the survivor to seek a Direct Personal Response and access to counselling and psychological care support. When institutions choose to not participate, survivor application/s do not progress, and a determination is unable to be made and access to these supports is not available.
There are no upfront costs to joining the Scheme. Engaging with the Scheme and providing information will require staffing/administration time.
An institution will only be required to make a payment under the Scheme if an application for redress is made against it, deemed by the Independent Decision Maker as responsible and the applicant accepts and receives the offer of redress.
The Australian Government acknowledges Aboriginal and Torres Strait Islander peoples throughout Australia and their continuing connection to land, water, culture and community. We pay our respects to the Elders both past and present.