The Action Plan has been developed in response to Recommendation 4.7 of the Second year review of the National Redress Scheme that identified further action needed to be taken to improve the take-up and quality of direct personal responses.

To inform the development of the Action Plan, a consultation process was undertaken from 13 October to 12 November 2021 specifically addressing Recommendation 4.7, and identifying solutions that were informed by stakeholder feedback on the current barriers and challenges that prevent access and uptake of Direct Personal Response.